Admin Executive (IT Programme Management)

EXPERTISE TECHNOLOGIES PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A technology solutions provider in Singapore is seeking an administrative support professional for a digital programme. This role involves coordinating content development, monitoring programme operations, and liaising with customer support teams. Candidates should have a diploma and 1 to 2 years of experience, alongside proficiency in Microsoft Office. The position offers a structured working environment from Monday to Friday, 8:30 am to 6:00 pm.

Qualifications

• 1 to 2 years of relevant work experience, preferably in project management or digital solutions.
• Comfortable consolidating numbers or documents across various sources.

Responsibilities

• Coordinate and liaise with stakeholders for content development.
• Monitor and extract programme operation data for monthly reporting.
• Track customer feedback trends through customer satisfaction surveys.

Skills

Proficient in Microsoft Office

Attention to detail

Project management

Education

Diploma or higher

Job description

Join our team for a dynamic role with an outsourced project. We are seeking a dedicated individual to provide essential administrative and operational support for organization’s digital programme.

Key Responsibilities:

• 1. Content & Product development and App Releases
  • Coordinate and liaise with stakeholders for content development.
  • Summarise changes in App versions and inform relevant stakeholders.
  • Seek approval for the latest app release versions.
  • Provide secretariat support for meeting preparatory work to schedule meetings & discussions per month (including booking venues, sending confirmation emails, preparing meeting agenda, drafting slides, logistic set up for video conference calls and etc).
• 2. Conduct checks for accuracy for programme’s reports (operational & financial, etc) on a regular cadence
  • Monitor and extract programme operation data (e.g. programme performance, engagement, rewards, etc) from various dashboard platforms for reporting to management on a monthly basis.
  • Conduct checks to ensure accuracy of reports on a weekly and monthly basis.
  • Update financial reconciliation report monthly.
  • Assist team to investigate and follow up on incident reporting.
  • Provide support to consolidate documentations for annual audit checks & progress.
• 3. Liaise with customer support team and vendors to
  • Track customer feedback trends through customer satisfaction surveys.
  • Prepare drafts and seek alignment and clearance from management for escalated or complex queries.
  • Consolidate and ensure that any updates to the digital programme (E.g. bug fixes, new features and releases).
  • Develop/Enhance workflows and processes to enhance customer experience and tighten governance.
  • Monitor programme known issues and aging cases.

Requirements:

• Diploma qualifications or above with 1 to 2 years of relevant work experience, preferably in project management or digital solutions.
• Proficient in Microsoft Office tools, e.g. Excel, PowerPoint, Word, Outlook etc.
• Meticulous with good attention to detail.
• Comfortable consolidating numbers or documents across various sources.

Working Place:

Outram

Working Time:

Monday to Friday: 8.30am to 6.00pm