Admin Executive (Counselling & Mental Health Service)

REACH COMMUNITY SERVICES LTD.; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A community support organization in Singapore is looking for an Administrative Executive to facilitate counselling services and manage administrative tasks. The ideal candidate should have a GCE ‘O’ Level certificate or Diploma, at least 2 years of relevant experience, and strong communication skills. This role involves coordinating events and supporting a team while making a meaningful impact on the community.

Qualifications

• Minimum 2 years of relevant experience.
• Conversant in English and any 2nd language.
• Strong passion for helping the needy.

Responsibilities

• Manage enquiries via the centre’s main line and email.
• Coordinate events with corporate partners and community stakeholders.
• Maintain office supplies and oversee storage.

Skills

Good communication skills

Interpersonal skills

Detail-oriented

Team player

Self-motivated

Education

GCE ‘O’ Level certificate or Diploma

Job description

About the Role

The Administrative Executive supports the smooth operation of the Counselling Service Centre by managing a wide range of frontline and administrative functions. This role works closely with a team of counsellors to facilitate counselling services, training seminars and talks, community outreach, and wellness programmes.

Why Join Us?

Be part of a team that contributes meaningfully to the community by promoting social cohesion and supporting the mental wellness of individuals and families.

Key Responsibilities

Client & Case Management

• Attend to all enquiries via the centre’s main line and email.
• Assign new centre cases to counsellors based on Registration Forms, book appointments in SimplyBook (SB), and update the allocation file.
• Assign new Syariah Court (SYC) cases via the Partners’ Portal, create bookings in SB, and update the allocation file.
• Check and reconcile closed SYC cases against counsellors’ caseloads and ensure monthly invoicing to Syariah Court.
• Input and submit monthly statistical reports by the 5th of each month.

Administrative & Office Operations

• Purchase and maintain adequate office supplies and oversee storage.
• Monitor and maintain office assets, arrange repairs, and renew contracts as needed.
• Maintain an orderly e-filing system in and ensure collaterals are neatly stored for easy retrieval.
• Attend monthly team meetings and take minutes.

Event & Outreach Coordination

• Coordinate the smooth running of events, including those with corporate partners or community stakeholders.
• Work with the Community Engagement team to design flyers and brochures.
• Create and manage online registrations and payments for events and programmes.

Requirements

• Minimum a GCE ‘O’ Level certificate or Diploma in any discipline
• Minimum 2 years of relevant experience
• Conversant in English and any 2nd language
• Good communication and interpersonal skills
• A good team player, dynamic and self-motivated
• Keen on administration details and detail oriented
• Has a strong passion in reaching out and making a difference in the lives of the needy