Admin / Customer Service (Contract 6 months)

EXPLORER ACADEMY LEARNING GROUP PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Part time

Job summary

An educational institution in Singapore is seeking an Admin / Customer Service professional for a 6-month contract, focusing on providing exceptional customer support and engagement. The successful candidate will have a proven track record in client-facing roles, particularly in education, along with strong communication and problem-solving skills. This onsite role offers potential conversion to permanent employment based on performance.

Qualifications

• Proven track record in client-facing roles, especially in education.
• Exceptional communication and interpersonal skills.
• Strong problem-solving abilities and strategic thinking.
• Organized with keen attention to detail.
• Positive attitude and ability to thrive in a dynamic environment.

Responsibilities

• Develop understanding of internal processes and services.
• Act as consultant for parents considering programmes.
• Provide timely customer support and enhance experience.
• Gather client feedback for improvement.
• Collaborate with teams for engagement execution.
• Improve processes for customer satisfaction.
• Generate new sales leads.
• Implement sales strategies based on industry trends.
• Manage various projects related to customer support.
• Support the Teaching Team.

Skills

Customer service excellence

Communication skills

Problem-solving

Detail-oriented

CRM knowledge

Job description

Admin / Customer Service (Contract 6 months)

• Develop a strong understanding of the organisation’s internal processes, academic programmes and services.
• Act as a key consultant for parents of existing and prospective students who are considering taking up new subjects; offering recommendations of our suitable academic programme to boost lead creation.
• Provide customer support and timely responses to customers inquiries, issues and concerns, ensuring a positive experience at all touch points.
• Gather and analyse client feedback, identifying areas for improvement and sharing valuable insights with relevant departments to build a better customer intimacy and brand loyalty.
• Collaborate with different teams to ensure the successful execution of client engagement.
• Improve processes to promote customer satisfaction and better efficiency in the organisation.
• Develop new contacts and sales leads to reach sale targets.
• Understand the competition and trends in the education industry to implement new sales strategies and initiative to boost leads and sales.
• Plan, manage and coordinate various projects related to customer support, operations, ground operations and inter‑department collaboration.
• Support the Teaching Team (Deployment, Timetabling, Relief Teaching)

Requirements

• Proven track record in client‑facing roles, with a focus on delivering outstanding customer experiences preferably in the education field
• Exceptional communication and interpersonal skills to build rapport and credibility with customers
• Strong problem‑solving abilities and the ability to think strategically to address customer needs effectively.
• Organised and have a keen eye for detail.
• Ability to work in a fast‑paced, dynamic environment with a positive and proactive attitude
• Knowledge of and experience with CRM and customer relationship management (plus point)
• Able to work 4 weekdays and 1 weekend.

Details

• Onsite role based in Singapore
• Weekday: 12-9pm
• Possibility of converting to permanent staff if performance meets expectation.