Admin cum QA assistant

Marketing Institute of Singapore (MIS), The; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading educational institution in Singapore is seeking an Administrative and Quality Assurance Officer to support operational and compliance activities. Responsibilities include managing documentation, assisting in quality assurance, and providing administrative support across departments. The ideal candidate has a diploma in business administration, 1-2 years of relevant experience, and proficiency in Microsoft Office. Open to Singapore Citizens and Permanent Residents only.

Qualifications

• 1-2 years of relevant working experience in administration or quality assurance.
• Familiarity with accreditation frameworks like EduTrust or Bizsafe is advantageous.
• Open to Singapore Citizens and Permanent Residents only.

Responsibilities

• Provide day-to-day administrative support to all departments.
• Assist in maintaining QA policies and process documentation.
• Manage filing systems, documentation, and correspondence.

Skills

Organizational and coordination skills

Attention to detail

Verbal communication skills

Written communication skills

Proficiency in Microsoft Office

Education

Diploma in Business Administration or Quality Management

Job description

Key Responsibilities

Administrative Support

• Provide day-to-day administrative and operational support to all departments.
• Manage filing systems, documentation, and correspondence accurately and efficiently.
• Assist in scheduling meetings, preparing minutes, and tracking follow-up actions.
• Support procurement activities, vendor coordination, and office maintenance.
• Assist HR and operations functions, including attendance tracking, leave administration, and onboarding matters.
• Support the organization of internal and external events, staff training sessions, and workshops.

Quality Assurance & Compliance

• Assist in maintaining and updating QA policies, Standard Operating Procedures (SOPs), and process documentation.
• Support compliance efforts with relevant accreditation and regulatory frameworks (e.g. CPE, EduTrust, ISO 9001).
• Maintain QA records, audit documentation, and corrective/preventive action reports.
• Assist in internal and external audit preparations by ensuring documentation and records are accurate and complete.
• Conduct basic checks to ensure compliance with internal QA processes.
• Help compile QA-related reports and statistics for management review.
• Participate in continuous improvement initiatives to enhance service quality and operational efficiency.

Requirements

• Diploma or equivalent qualification in Business Administration, Quality Management, or a related field.
• At least 1–2 years of relevant working experience in administration or quality assurance, preferably within the education or training sector.
• Familiarity with accreditation and regulatory frameworks such as EduTrust, Bizsafe, or equivalent is advantageous.
• Good organizational and coordination skills with strong attention to detail.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Strong written and verbal communication skills.
• Responsible, proactive, and able to maintain confidentiality.
• Able to commence work immediately or within short notice.
• Open to Singapore Citizens and Singapore Permanent Residents only.