Admin-Claims Executive

ATRIA INSURANCE AGENCY PTE. LTD.; Singapore; Remote; SGD 60,000 - 80,000; Full time

Job summary

A prominent insurance agency in Singapore is seeking a dedicated candidate to process insurance claims, assist customers with inquiries, and manage policy proposals. The ideal candidate should possess relevant Health and Personal General Insurance certificates, have effective communication skills, and be comfortable in a digital work environment. This role offers a flexible work arrangement, with occasional off-site meetings.

Qualifications

• Pleasant disposition and able to communicate effectively with customers.
• Good typing skills and comfortable working in a digital environment.
• Mature and self-motivated individual.

Responsibilities

• Process insurance claims and advise on admissibility.
• Attend to customer requests and ensure proposals are accurate.
• Enter policy proposals into the IT system and ensure accuracy.
• Issue policies and liaise with the Ministry of Manpower.
• Assist the finance manager with invoicing and credit control.

Skills

Effective communication

Typing skills

Mandarin speaking

Education

Health Insurance (HI) Certificate

Personal General Insurance (PGI) Certificate

Job description

1. Process Insurance Claims

Attend to customers’ claim requests and be able to advise on admissibility of claims.

Submit claims to insurer and monitor claim process

2. Attend to customers’ requests and orders

Attend to customers’ enquiries and proposals via email, whatsapp and phone calls, and to ensure all proposals are in good order

3. Process all policy proposals

Enter all proposals into the in-house IT system and ensure accuracy of all information

4. Issuance of policies and liaise with MOM

Ensure all customers get a copy of the policies that are issued. At the end of each day, transmit all policies to MOM.

5. Assist Finance Manager in invoicing

Provide the necessary reports that the finance team require to invoice the customers. To assist finance team in credit control.

Candidate is expected to have the following:

• Pleasant disposition, able to communicate effectively with customers
• Health Insurance (HI) and Personal General Insurance (PGI) Certificates administered by SCI
• Good and careful typing skills
• Able to speak some Mandarin will be an advantage
• Comfortable to work in digital environment with emails, in-house system & voice communication.
• Mature and self-motivated

Working hours

10am-7pm on Mon-Fri. 10am-1pm on Sat.

Will be WFH. However, will have to meet off-site once a week for updates and reviews.

Also, if the company’s operations expands and it decides to look for an office location, will then have to work in office. Expected office location will be in Bt Timah area if necessary.