Admin Assistant, Ops (Tuas/Automotive/Company Transport provided) Ref: JY

Business Edge Personnel Services; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A recruitment agency in Singapore is seeking a front line employee to represent the company professionally. The role involves identifying customer needs, providing technical advice, and preparing quotations in an automotive context. Suitable candidates should have at least 1 year of customer service experience, proficiency in MS Office, and the ability to communicate in both English and Chinese.

Qualifications

• 1 year of work experience in customer service/admin in automotive industry preferred.
• Able to communicate in English and Chinese.
• Good team player with a proactive attitude.

Responsibilities

• Represent the company professionally as a front line employee.
• Identify customer needs and provide technical advice.
• Prepare quotations and raise work orders.

Skills

Customer service

Technical advice

Interpersonal skills

MS Office proficiency

Education

GCE 'N' / 'O' Level / NITEC / Diploma

Job description

Responsibilities

• Represent the Company in a professional manner as a front line employee
• Identifying and responding to customers' needs by providing technical advice
• Work as a team with internal and external stakeholders like customers, contactors, workshop & etc
• Prepare quotation and raise Work Orders accordingly
• Raise job orders to workshops & contractors
• Liaise with controllers & contractors on service/repair quality and price of work
• Follow up with workshop & contractors on the service / repair of the vehicles and feedback to customers
• Update the service/repair schedule and vehicle collection with customers.
• To perform basic investigation into customers' complains and rectify the problems by coming up with recommendation within guidelines
• Escalate more pressing issues to Supervisors
• Performs ad hoc duties as assigned by Supervisors

Requirements

• GCE "N" / "O" Level / NITEC / Diploma
• 1 year of work customer service/ admin experience in automotive industry/workshop preferred
• Able to speak English and Chinese to liaise with Chinese speaking stakeholders
• Good interpersonal skills, proactive, independent with positive attitude, good team player and able to communicate with all levels of staff
• Proficient in MS Office - Microsoft Word & Excel