Admin Assistant (Operation Department)

CLEAN EMPIRE; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A cleaning service provider in Singapore is seeking an Admin Assistant for the Operation Department. The role involves managing client queries and schedules, ensuring client satisfaction, and maintaining communication with the team. Candidates should have at least 1 year of customer service experience and possess strong communication and problem-solving skills. This position offers a dynamic work environment with shifts including weekends.

Qualifications

• 1 year experience in customer service and scheduling required.
• Customer-oriented with interpersonal and communication skills.
• Pleasant and friendly personality essential.

Responsibilities

• Communicate with clients, floaters, and cleaners through various channels.
• Maintain a positive attitude toward clients.
• Respond to client inquiries and complaints promptly.
• Ensure client satisfaction and provide support.
• Schedule floater or cleaner jobs and monitor cleaning standards.

Skills

Customer service

Scheduling

Communication

Problem-solving

Education

Minimum 'O' Level

Job description

We are looking for Admin Assistant (Operation Department) for daily operation to manage client / a pool of floater and cleaner queries, schedule and feedbacks …. etc. Must be details, good at follow up and hgood time management. Need to manage and monitor equipment, cleaning solutions and cleaning standard.

Work Day

• Shift 1: 3 weekdays and 1 weekend, 2pm - 11pm
• Shift 2: Friday to Sun, 2pm - 11pm

Responsibilities

• Able to communicate well/fast with client, floater and cleaner through various channels (e.g phone calls, Chat / SMS, emails, walk-ins).
• Maintaining a positive, empathetic, and professional attitude toward clients at all times.
• Responding promptly to client inquiries & complaints.
• Ensure client satisfaction and provide professional client support.
• To arrange floater or cleaner jobs schedule and monitor cleaning standard.
• Collect mails and documents.
• Assist in any ad hoc duties assigned by Executive or Assistant Executive.

Requirements

• Minimum 1 year experience in customer service, scheduling.
• Minimum 'O' holder Customer-oriented with good interpersonal and communication skills.
• Pleasant and friendly personality.
• Strong problem solving capabilities.
• Able to work at a fast pace environment, fast learner, willing to take up responsibility.
• Computer literacy.