Admin Assistant - Korean speaking

AFFINITY HUMAN VENTURE LLP; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A healthcare support services provider based in Singapore is looking for a candidate to provide essential support to investigator sites and communicate with various stakeholders. The successful applicant will be responsible for ensuring timely responses to inquiries, managing critical alert calls, and maintaining high-quality data entry standards. Proficiency in English and Korean is essential, along with strong analytical and interpersonal skills. This role promises an engaging and collaborative team environment.

Responsibilities

• Support investigator sites and communicate information effectively.
• Act as point of contact for external stakeholders.
• Triages calls to appropriate departments.
• Notify sites about critical values and requirements.
• Resolve issues with samples during processing.

Skills

English language proficiency (Speaking, Reading, Writing)

Korean language proficiency

Accurate data entry skills

Intermediate computer skills (Microsoft Office)

Strong analytical skills

Interpersonal skills

Time management skills

Client phone service skills

Verbal communication skills

Customer service skills

Critical thinking

Problem solving skills

Collaborative team skills

Education

High / Secondary school diploma or equivalent

Job description

Summarized Purpose

• Provides support to investigator sites, monitors, department, business unit or function through communication of information, training sites and documentation of services.

• Acts as the point of contact for external stakeholders, ensuring that questions, material orders and request for information are responded and documented in an accurate and timely manner.
• Triages calls where necessary to appropriate individual/departments and follow through to resolution.
• Continually reviews exceptions to resolve so that the data is cleaned within the agreed timelines.
• Notifies the sites and all necessary contacts via telephone/fax of all relevant critical/voice alert values/ study specific requirements.
• Places all calls to the sites delivering sponsor alert, voice alert values (VAV) and any other critical values. Answers incoming phone calls, resolves different types of exceptions within assigned timelines.
• Coordinates and resolves issues with samples at time of scanning to have the samples in the database and reported as soon as possible.

Job Qualification

Education and Experience:

High / Secondary school diploma or equivalent and relevant formal academic / vocational qualification

Knowledge, Skills and Abilities

• English languages (Speaking, Reading, Writing)
• Proficient in Korean language to effectively comminication with internal and external stakeholders based in S. Korea.
• Accurate data entry skills with intermediate computer skills including Microsoft Office
• Strong analytical, interpersonal and time management skills
• Strong client and phone service skills
• Excellent verbal communications and customer service skills in the English language
• Critical thinking and problem solving skills to support quality decision making
• Good written and oral communication skills
• Ability to work in a collaborative team environment