Admin Assistant (2 months contract)

Raffles Medical Group; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading healthcare organization in Singapore is seeking an experienced claims officer to ensure compliance and efficient claims processing. The role requires at least 3 years of experience in the insurance industry, strong communication skills, and the ability to work independently while meeting tight deadlines. Candidates should be meticulous and team-oriented. Only shortlisted applicants will be notified.

Qualifications

• Diploma holder with at least 3 years of relevant work experience in the insurance industry.
• Knowledge of claims policy processes is advantageous.
• Good verbal and written communication skills.

Responsibilities

• Check data entry processes to ensure compliance.
• Assess claims according to policy contracts and guidelines.
• Verify claims/reports for accuracy.
• Conclude claim settlements within agreed TAT.
• Follow up with policyholders and medical institutions.

Skills

Data entry compliance

Claims assessment

Attention to detail

Communication skills

Customer service experience

Education

Diploma in relevant field

Job description

Responsibilities

Check data entry processes to ensure compliance with minimal error.

Assessment of claims in accordance with policy contract and guidelines and approved within the authority limit given.

Verify claims/reports and ensure accuracy in them.

Ensuring claim settlement is concluded within the agreed Turnaround Time (TAT).

Responsible for follow up with the end-users ie, policyholders, medical institutions and financial advisers on all issues relating to a claim with the aim of obtaining adequate information to make a decision.

Analysis workflow processes and streamline when necessary for efficiency.

Look into enhancement of existing system and participate in IT discussion/UAT testing.

Any other projects assigned as and when required.

Qualifications

• Diploma holder with at least 3 years of relevant work experience in the insurance industry is preferred.
• Has some knowledge of the claims policy processes.
• Good verbal and written communication skills, experience/exposure to customer service is advantageous.
• Meticulous and attention to details, able to work independently and follow through to meet tight timelines.
• Team player, fast learner and willing to contribute to a dynamic working environment.

We regret that only shortlisted applicants will be notified.