Admin Assistant (1 Year) #ESY

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A recruitment agency in Singapore is looking for candidates to ensure the accuracy of policy details and optimize workflows for claims processing. The role involves cross-checking systems, managing documentation, and liaising with claimants and policyholders. Strong communication and collaboration skills are essential, and participation in process improvement initiatives is encouraged. Interested candidates should email their resumes to the provided email address.

Responsibilities

• Ensure accurate policy details input to prevent rework.
• Cross-check systems for accuracy.
• Prepare documentation including merging and splitting documents.
• Optimize workflows for high volume claims.
• Liaise with claimants, policyholders, and agents.
• Build collaborative relationships with key stakeholders.
• Suggest process improvements and participate in initiatives.
• Handle any ad-hoc assignments from supervisors.

Job description

Job scope:

• Ensure accurate policy details (validity, policy number, coverage) input to prevent rework or manual corrections to achieve higher STP rates.
• Cross-check different system.
• Document preparation task including merge, split documents in one submission by determine the policy benefits and provider types.
• Optimize workflows based on high volume claims and achieve it within same day turnaround time.
• Liaise with and follow up with claimants, policyholders and agents on outstanding requirements (if any).
• Build collaborative relationships with and ensure that claims registration are well managed for both internal and external key stakeholders (i.e policyholders, distribution servicing rep) to achieve claims business objectives.
• Suggest and participate in process improvement projects/ initiatives/ system enhancement, including establish claims best practices.
• Any other ad-hoc assignments assigned by supervisor.

Interested candidates, please email your resume to [e-mail]

Anna See Sing Yee

CEI Reg R25157535

Recruit Express Pte Ltd

EA License No: 99C4599

We regret that only shortlisted candidates will be contacted