Admin Assistant

Raffles Medical Group Ltd; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A healthcare organization in Singapore is searching for a candidate to handle claims processing and customer inquiries. The ideal applicant will have at least 3 years of experience in the insurance industry and strong communication skills. Responsibilities include ensuring accuracy in claims and managing inquiries efficiently. This role emphasizes teamwork and attention to detail.

Qualifications

• At least 3 years of relevant work experience in the insurance industry.
• Knowledge of claims policy processes.
• Ability to meet tight timelines.

Responsibilities

• Ensure compliance with minimal errors in data entry processes.
• Assess claims according to policy contract and guidelines.
• Manage inquiries from emails and calls in a timely manner.
• Follow up with end-users for claim-related information.
• Streamline workflow processes for efficiency.

Skills

Communication skills

Customer service experience

Attention to detail

Team player

Ability to work independently

Education

Diploma in relevant field

Job description

Job Responsibilities

• Checkdataentry processestoensure compliancewithminimal error

• Assessmentofclaimsinaccordancewithpolicycontract andguidelinesandapprovedwithin theauthority limit given

• Verifyclaims/reportsandensureaccuracy inthem

• Ensuringemailsandtelephonecallenquiriesarewell-managedandrespondinatimely mannerasperKPI

• EnsuringclaimsettlementisconcludedwithintheagreedTurnaroundTime(TAT).

• Responsible for follow up with the end-users ie, policyholders, medical institutions and financial advisers on all issues relating to a claim with the aim of obtaining adequate information to make a decision.

• Analysisworkflowprocesses andstreamlinewhennecessaryforefficiency

• Lookintoenhancementofexistingsystem andparticipateinITdiscussion/UATtesting

• Trainjunior staff

• Anyotherprojects assignedasandwhenrequired
  

Job Requirements

• Diploma holder with at least 3 years of relevant work experience in the insurance industry is preferred

• Has some knowledge of the claims policy processes

• Good verbal and written communication skills, experience/exposure to customer service is advantageous

• Meticulous and attention to details, able to work independently and follow through to meet tight timelines

• Team player, fast learner and willing to contribute to a dynamic working environment

We regret that only shortlisted applicants will be notified