Position Purpose
The Admin Assistant provides administrative and clerical support to the Resident Manager, Assistant Resident Manager, and property management team. He/She assists in documentation, correspondence, record-keeping, and resident communication to ensure smooth day-to-day operations of the condominium management office.
Key Responsibilities
1. Administrative Support
- Handle general office administration including filing, data entry, and record management.
- Maintain proper documentation of contracts, reports, licenses, and statutory records.
- Assist in preparing and distributing circulars, notices, and letters to residents.
- Manage office supplies and ensure the management office is well-organised.
2. Resident Communication
- Attend to residents at the management office and respond to basic enquiries.
- Receive, log, and route residents’ feedback or complaints to the appropriate officer.
- Assist in issuing acknowledgement receipts, forms, and applications (e.g., facility booking, renovation, moving in/out).
3. Meeting & Documentation
- Provide administrative support for Council and General Meetings (printing, filing, document preparation).
- Assist in typing minutes, compiling reports, and circulating approved documents.
- Maintain an organised filing system for meeting records.
4. Finance & Record-Keeping Support
- Handle petty cash reimbursements and maintain simple expense records.
- Assist in verifying invoices and preparing documents for processing.
- Maintain logs of resident accounts/receipts under supervision of the management team.
5. Coordination & Support Duties
- Coordinate appointments and follow-ups with contractors, residents, and Council members when directed.
- Support the estate management team in administrative tasks and special projects.
- Assist in maintaining an updated contact list of residents, contractors, and service providers.
Reporting Structure
- Reports to: Resident Manager / Assistant Resident Manager / Property Executive
- Supervises: Nil
Qualifications & Requirements
- GCE O-Level / N-Level / Diploma in Business Administration or related field.
- 0–2 years’ experience in administration, preferably in property/estate management (internship/entry-level acceptable).
- Proficiency in MS Office (Word, Excel, Outlook).
- Good communication and customer service skills.
- Organised, detail-oriented, and able to handle multiple tasks.