Admin Assistant

WONG FONG ACADEMY PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A training institution in Singapore is seeking a customer service liaison officer to manage learner interactions and administrative duties. Responsibilities include maintaining databases, coordinating training logistics, and ensuring compliance with internal processes. Candidates should be proficient in Microsoft Word and Excel, and may need to travel between branches. This role provides a structured work week with set hours.

Qualifications

• 5 days work week with specific hours and rostered days off.
• Willingness to travel between branches when needed.

Responsibilities

• Act as customer service liaison with learners to meet their needs.
• Manage document flow in the administration department.
• Maintain and update trainee database in relevant systems.
• Coordinate training logistics and resources with Trainers.
• Ensure compliance in workflow processes.

Skills

Proficient in Microsoft Word

Proficient in Microsoft Excel

Job description

Responsibilities

• To act as customer service liaison officer with learners to ensure needs are met, e.g. attend to enquiries, course registration, training claims and grants when needed
• To work on document flow in the administration department
• To maintain and update the trainee database in Training Management System and TPGateway
• To manage training logistics and resources through coordinating with Trainers
• To follow up on the workflow processes in the administration department
• To ensure compliance in the workflow processes and flag out any issues of non-compliance

Requirements

• Proficient in Microsoft Word and Excel
• 5 days work week (08:00 AM to 05.30 PM; rostered days off, including weekends)
• May be required to travel between branches (Joo Koon & Kaki Bukit) when needed