Administrative Function
- Receive incoming calls and emails; take messages; respond appropriately, and route correspondence to the appropriate staff member.
- Receive clients, guests, and service providers at the office
- Opening and distribution of incoming mail
- Preparing and posting of outgoing mails
- Assist residents with booking of estate facilities via phone, walk-in, or web portal, and collect/handle payments and/or deposits
- Issuing of application form for residents’ move–in and move-out, renovation, access card, remote controls, etc, and prepare invoice and collect payment when necessary
- Applying/ opening/ lodging/transferring/renewing of an estate’s account, e.g., Utilities, broadband, phone, bank account.
Document Management
- Assist in compiling AGM/EOGM documents
- Print, label, and envelope AGM/EOGM documents timely
- Copy and file AGM/EOGM documents accordingly
- Prepare and arrange documents for the change of bank signatories
- Update the season parking and car park list and provide the list to the estates accordingly
- Maintain AGM Master List file to ensure the AGM/EOGM dates are accurately captured and make changes when necessary
- Prepare and arrange documents for the change of bank signatories
- Prepare, print, send out, filing of circular, letter, S47, etc
Payment and Invoice Management
- Keep track of deposits and return/release deposits when due
Ad-Hoc Duties
- Arrange with vendors for the collection of payment cheques
- Assist in folding, posting, distributing, and filing of billing statements
- Any other duties assigned
Requirements
- Diploma or above
- Minimum 2 years’ experience as an Executive Administrative Assistant, Senior Executive Assistant, or in another secretarial position
- Full knowledge of office management systems and procedures
- Basic bookkeeping and math skills
- Exemplary planning and time management skills
- Organised and able to work independently
- Strong interpersonal, organisational, and people management skills
- Ability to stay calm and on-task in high-stress situations
- Ability to multitask and prioritize daily workload
- Discretion with personal and confidential information
- Fluent in English
- Excellent communication skills