Accounts Services Officer

GREEN LINK DIGITAL BANK PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A digital banking institution in Singapore is seeking an Account Services Officer. This role involves supporting Front Office with account openings, ensuring compliance with KYC and AML regulations, and managing loan administration. Ideal candidates should have at least 3 years of related experience and strong customer service skills. The position requires meticulous attention to detail and the ability to handle complex tasks. This is a full-time position located in Singapore.

Qualifications

• At least 3 years of experience in account opening and customer servicing for corporates/SMEs in Banks.
• Familiarity with KYC, AML, and CDD procedures and related documentation.

Responsibilities

• Report directly to Head of Account Services Team.
• Assist Front Office in account opening for new-to-bank customers.
• Ensure compliance with KYC, AML, and CDD requirements.

Skills

Documentation skills

Customer service orientation

Interpersonal skills

Attention to detail

Team player

Job description

About Us

Green Link Digital Bank is Singapore’s inaugural wholesale digital bank focusing on supply chain finance, mainly serving MSMEs and aiming to help MSMEs grow and improve digitization.

Responsibilities

• Reporting directly to Head of Account Services Team.
• Assist Front Office in account opening for new-to-bank customers.
• Follow-up with Front Office on required information/documentation relating to account onboarding.
• Ensure provided information and documentation are in accordance with the bank’s KYC (know-your-customer), AML (anti-money laundering), and CDD (customer due-diligence) requirements for initial onboarding and on an ongoing basis.
• Responsible for all document reviews and system updates for post onboarding maintenance requests initiated by Client, Front Office, or from Periodic KYC Reviews.
• Update of client static date into Bank’s core system in timely manner.
• Monitor and attend to any accounts exceptions and deviation to endure compliant to Bank’s policies and procedures.
• Handling Front office queries, ensure timely follow-up, and/or escalation to stakeholders.
• Handle loan administration and operations for loans, perform dual functions as maker and checker, and manage day-to-day activities including drawdowns, rollovers, repayments interest adjustments, and maintenance of loan records.
• Any other tasks as required by business.

Requirements

• At least 3 years related experience in account opening and customer servicing for corporates/SMEs in Banks.
• Strong documentation skills, familiar with KYC, AML, and CDD procedures and related documentation for new and existing customers.
• Energetic, customer service oriented.
• Meticulous, detail-oriented, and ability to handle complexity.
• Excellent interpersonal and communication skills.
• Strong team player.

By submitting your application, you have given your consent for us to collect, use and retain your data for a year as according to our prevailing data retention and PDPA policies. Should you have any enquiries on our data policy, please contact us at [e-mail].