Account Tech Support

Cultivar Staffing & Search; Singapore; Hybrid; SGD 20,000 - 60,000; Full time

Job summary

An IT service provider is seeking an Account Tech Support for a 12-month renewable contract. You will handle customer issues, manage projects, and improve processes in a hybrid working environment. Candidates should possess 2-3 years of experience in PC/peripheral repairs and relevant IT certifications, with a salary up to $3.5k.

Qualifications

• Min 2-3 years experience with handling PC/Notebook/printer products.
• Strong in operating Windows 7/8/8.1/10 with relevant IT certifications.
• Experience handling electronic components such as motherboards/hard disks.

Responsibilities

• Front customer compliments/complaints, problem-solving.
• Manage projects from end to end, including budget administration.
• Analyze existing processes and suggest improvement plans.

Skills

PC/Notebook/Printer repair experience

Familiarity with Microsoft products

Basic networking fundamentals

Education

Diploma or Degree in Electronics/Electrical/Computer/Mechanical Engineering

Job description

Overview

Our client is an IT Service Provider, who provides IT support, computing parts distribution and computing equipment resell. Due to expansion, they are looking out for a Account Tech Support (12 months contract (renewable)) to support them in their growing business.

Location: Depot Close (hybrid working environment)

Working hours: 8.30am to 6.00pm (Monday to Friday)

Salary range: up to $3.5k

Job Scope

• Fronting customer compliments/complaints, problem-solving, post-mortem, document learnings, crisis prevention, etc.
• Manage projects from end to end, including administering cost budgets.
• Lead by example in all aspects for ground staff to look up to.
• To analyze existing processes and suggest/recommend improvement plans to increase productivity/efficiency/cost-effectiveness.

Job Requirements

• Min 2-3 years experience with handling PC/Notebook/ printer products and repairs.
• Familiar with Microsoft products, particularly strong in operating Windows 7/8/8.1/10 (Preferably with relevant IT Certifications).
• Familiar with basic networking fundamentals, TCP/IP including DHCP, DNS, etc; LAN/WAN; network switches; etc.
• Additional knowledge such as Linux, VMWare, and Windows Server is helpful. *
• Experience in handling electronic components such as motherboards/hard disks.
• Diploma or Degree in Electronics/Electrical/Computer/Mechanical Engineering

Interested candidates are invited to send in your Resume in MS Word Format* stating your past work experience, reasons for each leave, past and expected remuneration.

We regret to inform that only shortlisted candidates will be notified.

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EA License Number: 19C9782EA

Personnel Number: R23113231 (Lum Charmaine)