Account Servicing Officer | Bank | 6-month contract

MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A staffing services company in Singapore is seeking an experienced individual in account servicing. You will ensure timely handling of customer claims, process transaction disputes, and adhere to internal guidelines. A diploma in banking or finance and at least 1 year of experience in a banking environment are required. This role may require weekend work as needed.

Qualifications

• At least 1 year of experience in account servicing in a banking environment.
• Able to handle the work efficiently and take work seriously.
• Open to work on weekends if business requires.

Responsibilities

• Ensure all customer’s claims are attended to timely and closed within the defined turnaround time.
• Process claims relating to customer’s transaction disputes.
• Identify and escalate potential complaint cases to manager immediately.

Skills

Customer service

Attention to detail

Fast learner

Education

Diploma or degree in banking, business or finance

Job description

Job Scope

• Ensure all customer’s claims are attended to on timely manner and closed within the defined turnaround time
• Define the different types of cases and to follow up accordingly on cases for insufficient or incorrect details from service request raised through customer centre and branches
• Process claims relating to customer’s transaction disputes done through machines raised by customer centre and branches
• Identify and escalate any (potential) complaint cases to manager immediately
• Follow internal SOP and risk guidelines

Job Qualifications

• Diploma or degree in banking, business or finance
• At least 1 year or more of experience in account servicing in a banking environment.
• Fast learner and able to grasp various applications required for the process
• Able to handle the work very efficiently and takes work very seriously
• Ensure the work gets completed before they leave office
• Open to work on weekend, if business requires
• Location: Jurong

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