Account Manager, Warehouse & LLP Operations

DHL Group; Singapore; On-site; SGD 120,000 - 160,000; Full time

Job summary

DHL Group in Singapore is seeking a strategic lead to manage an integrated client account across warehouse and LLP operations. You will act as the single interface for service delivery, governance, risk and performance, ensuring alignment with customer priorities and end-to-end flow of activities.

You will drive oversight of Singapore warehouse operations and regional LLP services, coordinating transport, visibility, carrier management and reporting.

Qualifications

• At least 4 years in supply chain or logistics with multi-functional ops.
• Experience in customer account governance and escalation management.
• Knowledge of warehousing, transportation and control tower processes.
• Strong commercial, financial and performance management abilities.
• Professional English communication and executive stakeholder skills.
• Experience in LLP, 4PL or integrated logistics solutions.
• Regional or multi-country leadership exposure.
• Experience with food, manufacturing, regulated or bonded operations.

Responsibilities

• Oversee Singapore warehouse ops and regional LLP/control tower services.
• Govern transport booking, shipment visibility and performance reporting.
• Align with Indonesia warehouse leadership and shared DHL functions.
• Manage account-level service, risk, compliance and improvement.

Skills

Supply chain experience

Customer account governance

Warehousing knowledge

Executive stakeholder skills

Multi-country leadership

Job description

Lead the integrated client account across warehouse and LLP operations, providing one accountable interface for service delivery, governance, operational risk, performance and continuous value creation. The role connects day-to-day execution with customer priorities and ensures that warehouse, transportation, carrier and analytics workstreams operate as one end-to-end solution.

Role scope

• Integrated oversight of Singapore warehouse operations and regional LLP / control tower services.
• Governance across transport booking, coordination, shipment visibility, carrier management, performance reporting and continuous improvement.
• Alignment with Indonesia warehouse leadership and relevant DHL shared functions.
• Account-level service, financial, risk, compliance and improvement management.

Requirements

• At least 4 years of supply chain or logistics experience, including multi-functional operations.
• Demonstrated customer account, operational governance and escalation management experience.
• Working knowledge of warehousing, transportation and control tower processes.
• Strong commercial, financial and performance management capability.
• Professional English communication and executive stakeholder skills.
• Experience in LLP, 4PL or integrated logistics solutions.
• Regional or multi-country operational leadership exposure.
• Experience with food, manufacturing, regulated or bonded operations.

At DHL Supply Chain we take pride in our commitment to fostering a workplace that celebrates diversity and promotes inclusion for all. We believe that the diverse backgrounds, perspectives, and experiences of our employees are integral to our success. Our inclusive culture is built on the principles of equality, respect, and belonging, where every team member is valued and empowered.

We actively encourage individuals from all walks of life, regardless of age, race, gender, sexual orientation, religion, nationality, disability, or any other characteristic, to apply for positions with us. We are dedicated to providing equal opportunities, removing barriers, and creating an environment where everyone feels they truly belong.