Account Manager (Teleco / 5 days)

TELECHOICE INTERNATIONAL LIMITED; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading telecommunications service provider in Singapore is seeking an Account Manager to drive customer satisfaction and manage client portfolios. The ideal candidate will have at least 3 years of experience in account management or B2B sales, along with a strong understanding of telecommunications solutions. Join us to make a significant impact and enjoy competitive compensation and benefits.

Benefits

Comprehensive health and wellness benefits

Performance-based bonus

Flexible work arrangements

Qualifications

• 3+ years of proven experience in account management or B2B sales.
• Strong understanding of telecommunications solutions; mobile networks, IoT.
• Excellent verbal and written communication skills.

Responsibilities

• Manage and grow a portfolio of mobile device clients.
• Serve as the primary strategic contact for clients.
• Collaborate with technical, product, and marketing teams.

Skills

Account management

Customer success

B2B sales

Telecommunications knowledge

Communication skills

Project management

Problem-solving

Relationship building

Technical proficiency (MS Office)

Education

Diploma or bachelor’s degree in business, marketing, telecommunications, or related field

Tools

MS Office

Job description

As an Account Manager working with telecommunications company (our ‘Teleco partners’), you will be the trusted advisor and primary business liaison. This role is responsible in driving long-term customer satisfaction, securing contract renewals and strategically expanding revenue by deeply understanding clients’ needs and aligning them with our product offerings.

Key Responsibilities:

• Portfolio Management & Growth:
  Manage and grow a portfolio of mobile device clients, ensuring long-term customer satisfaction and loyalty.
  Develop and execute comprehensive account strategies to achieve and exceed assigned revenue targets, focusing on Net Revenue Retention (NRR) and upsell/cross-sell goals.
  Identify new business opportunities within existing accounts and collaborate with internal teams to propose appropriate solutions tailored to specific client needs.

• Client Relationship & Communication:
  Serve as the primary strategic contact for clients, handling inquiries, proactively resolving issues before they escape, and ensuring timely, professional communication.
  Conduct regular Business Reviews (QBRs/EBRs) and present performance analysis, industry trends, and strategic forecasts to clients and leadership.

• Collaboration & Delivery:
  Collaborate effectively with technical, product, and marketing teams to deliver customized solutions and ensure seamless service delivery.
  Manage client onboarding processes and project coordination to ensure a smooth transition from the initial sale through implementation.

• Negotiation & Strategy:
  Negotiate contract renewals, pricing, and service agreements in alignment with company policies and profitability targets.
  Monitor industry trends, competitor activities, and market shifts to identify potential risks and new opportunities for the client portfolio.
  Prepare and present compelling business reviews, proposals, and reports to both clients and internal stakeholders.

• Performance & Satisfaction:
  Ensure high customer satisfaction through proactive account management, support, and tracking key performance indicators (KPIs) such as NPS/CSAT scores and customer retention rates.

Required Qualifications & Skills:

• Education: Diploma or bachelor’s degree in business, marketing, telecommunications, or a related field.
• Experience: At least 3+ years of proven experience in account management, customer success, or B2B sales (preferably within the telecommunications or technology industry).
• Industry Knowledge: Strong understanding of telecommunications solutions such as mobile networks, broadband, IoT (Internet of Things), and managed services.
• Communication Skills: Excellent verbal and written communication, strong negotiation, and presentation skills (comfortable presenting to C-suite executives).
• Project & Time Management: Ability to manage multiple projects and accounts simultaneously in a fast-paced environment, with strong organizational and time management skills.
• Problem-Solving: Strong analytical and problem-solving skills, with a data-driven approach to decision-making and forecasting.
• Relationship Building: Proven ability to build and maintain strong, long-lasting relationships with decision-makers and key stakeholders.
• Technical Proficiency: Proficiency with MS Office tools (Excel, PowerPoint, Word)

What we offer:

At TeleChoice International Limited, we are committed to providing our employees with a competitive compensation package, opportunities for career advancement, and a supportive work environment. Some of the key benefits you can expect include:

1. Comprehensive health and wellness benefits including Medical & Dental benefit, group insurance and executive health screening.
2. Performance-based bonus and incentive schemes
3. Flexible work arrangements to support work-life balance

About us

TeleChoice International Limited is a leading provider of telecommunication services and solutions in the region. With a strong focus on innovation and customer-centricity, we have established a reputation for delivering high-quality products and services that meet the evolving needs of our clients. Our team of dedicated professionals is committed to driving the success of our customers and contributing to the growth of the telecommunications industry.

If you're excited about the prospect of joining our team and making a significant impact by representing us as our Account Manager, we encourage you to apply now.

Office Location: Pandan, West Region, Singapore