Account Manager SMB

DELIVEROO; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading food delivery service in Singapore seeks an experienced Account Manager to manage and service partners. This role involves relationship building, driving growth initiatives, and using data insights to enhance partner strategies. The ideal candidate has 2-3 years in account servicing or sales, is detail-oriented, and fluent in English. The company offers competitive benefits and supports employee well-being.

Benefits

Free Deliveroo Plus

Daily breakfast and snacks

Paternity and maternity support

Learning and development opportunities

Group insurance

Access to Headspace

Exclusive ClassPass rates

20 days annual leave

Paid leave for volunteering

Qualifications

• At least 2-3 years experience in account servicing or sales.
• Strong commercial acumen required.
• Excellent attention to detail and people skills needed.

Responsibilities

• Manage and service a portfolio of partners.
• Build relationships and roll out initiatives to increase revenue.
• Share best practices to achieve operational excellence.

Skills

Account servicing

Commercial acumen

Attention to detail

People skills

Organizational skills

Relationship management

Microsoft Office

G-suite tools

Fluency in English

Basic Mandarin

Job description

Overview

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The Account Management team is responsible for owning and nurturing relationships with our partners on the platform. As Deliveroo continues to grow, we’ve become a major revenue channel for restaurants, grocery stores, bakeries, and convenience stores.

Our team goes beyond providing best-in-class support—we leverage data-driven insights and deep industry expertise to help our partners thrive. We’re a passionate, dynamic group who work seamlessly together and collaborate closely with teams across the business. And while we take our work seriously, we’re also known for being personable, fun, and great at building lasting relationships.

Responsibilities

• Manage and service a portfolio of small to medium partners with their growth and enquiries. This may include your favorite hawker stall to the chains that you see in shopping malls.
• Build relationships with partners and roll out initiatives that increase revenue and profitability
• Share best practices with partners to achieve operational excellence
• Use data-driven insights to identify opportunities for partners to grow and understand their customer base better
• Work with cross functional departments to drive business growth (Marketing, Operations, Customer Service, Deliveroo for Work)

Qualifications

• At least 2-3 years experience in account servicing or sales
• Strong commercial acumen
• Excellent attention to detail, people skills and organization skills
• Ability to create and maintain long term relationships
• Demonstrate experience using Microsoft Office or G-suite tools
• A self-starter as we'll look for you to manage your own time and priorities
• Must be fluent in English
• Must be able to converse in basic Mandarin

Why Deliveroo

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.

Diversity

We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don’t hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.

Compensation and Benefits

We are committed to offering a competitive and comprehensive compensation and benefits package

Benefits

• Free Deliveroo Plus: free delivery and access to special offers
• Daily breakfast and healthy snacks and fruit in the office
• Paternity and maternity support
• Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high-quality training and content
• Group insurance: hospitalisation, surgical, extended major medical, outpatient, specialist, dental
• Voluntary dependent insurance
• Access to Headspace, a meditation and wellbeing app, and Go Corp ridesharing app
• Exclusive corporate membership rates for ClassPass
• 20 days annual leave, increasing with length of time spent at Deliveroo
• One day of paid leave per year to volunteer with a registered charity