Account Manager II

Panasonic; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading global aviation company is seeking an experienced Account Manager in Singapore to manage customer accounts and ensure satisfaction across all products and services. The ideal candidate will have 7-10 years of account management experience and strong knowledge of the aviation industry. You will develop long-term relationships with customers and coordinate efforts to meet their needs. Excellent communication and analytical skills are essential for success in this role.

Qualifications

• 7 - 10 years of account manager experience.
• Demonstrated and proven record of success in sales.

Responsibilities

• Manage assigned customer accounts and assist customers as directed.
• Develop a foundation for long-term business growth by regular contact with customers.
• Ensure customer satisfaction across all products and services.
• Prepare reports and presentations for communication with management and customers.

Skills

Technical understanding of In-Flight Entertainment systems

Strong knowledge of Aviation industry

Excellent written and verbal communication skills

Excellent negotiation and presentation skills

Ability to solve customer inquiries professionally

Strong knowledge of Microsoft Office Suite

Education

Bachelor's degree in related field

Job description

JOB SUMMARY

• Develops new accounts and / or expands existing accounts within an established geographic territory. Plans and tracks regional customer service efforts in order to provide superior customer service and ensure long term business success. Provides reports to management and customer teams relating to potential opportunities, improvement of products, problem resolution, and corrective action. Develops and maintains excellent working relationship with customers and internal company departments to ensure effective response to customer needs.

MAJOR RESPONSIBILITIES

• Manage assigned customer accounts and assists with other customers as directed.
• Review contractual requirements of assigned customers and ensures fulfillment from the company.
• Develop a foundation for long-term business growth by regular personal contact with customer management in support of promoting all Panasonic Avionics Corporation products and services.
• Plan regional customer service efforts to meet customer satisfaction demands and future business growth. Customer, and ultimately passenger satisfaction across ALL products and services is of utmost importance.
• Ensures excellent execution, communication and delivery is given across all internal or contracted departments & groups which interface or provide service to the customer
• Manage customer survey activities and satisfaction scorecards. Track customer satisfaction ratings to objectively measure degree of satisfaction.
• Identify deficiencies in either resources or performance in order to work with account team to resolve and win new business.
• Supports business operations between the customer and Panasonic, such as involvement in collections, revenue recognition, PO receipt, sales forecasting and change requests
• Prepare reports and professional presentations in order to communicate potential opportunities and / or problems to customer teams and senior management.
• Provide reports to management, customer teams, and the customer relating to improvement of products, trends, problem resolution, and corrective action.
• Assist in the management of regional budget and helps the management team establish sales growth, and profit targets for the region.

EDUCATION / EXPERIENCE REQUIREMENTS

• 7 - 10 years of account manager experience.
• Bachelor's degree in related field or commensurate work experience.

KNOWLEDGE / SKILL REQUIREMENTS

• Technical understanding of In-Flight Entertainment systems and its related components.
• Strong knowledge of Aviation or related industry.
• Excellent written and verbal communication skills.
• Excellent negotiation and presentation skills.
• Ability to speak with persons of various social, cultural, economic, and educational backgrounds.
• Proven experience with problem-solving, decision-making, and multi-tasking to respond to common inquiries or complaints from customers in a professional and timely manner.
• Ability to develop and maintain excellent working relationship with customers and internal company departments in order to smoothly and effectively address customer needs.
• Strong knowledge of Microsoft Word, Excel, PowerPoint, and Outlook.
• Assigned to large, complex, high visibility, strategic, or tactically important accounts.
• Demonstrated and proven record of success in sales. Viewed as an expert in the field.
• Having a wide-ranging experience, uses professional concepts and company objectives to resolve complex issues in creative and effective ways.
• Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.
• Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results.
• Determines methods and procedures on new assignments and may provide guidance to other account manager positions.

OTHER REQUIREMENTS

• Ability to travel 50% of time to assigned region.