Account Manager, Defence Sales (DSC|SN)

ST Engineering; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading technology and engineering company in Singapore seeks a Sales and Customer Service Representative to manage client relationships and provide cybersecurity solutions. Ideal candidates will have experience in sales or customer service, excellent communication skills, and the ability to multitask. This role is located near Jurong East MRT and offers opportunities for continuous learning and growth.

Qualifications

• Professional experience in a sales or customer service role.
• Ability to multitask and juggle multiple responsibilities.
• Strong written and verbal communication skills.

Responsibilities

• Act as the main point of contact for client concerns.
• Build and strengthen client relationships.
• Generate progress reports for clients.

Skills

Sales experience

Customer service experience

Communication skills

Organizational skills

Job description

ST Engineeringis aglobal technology, defence and engineering group with offices across Asia, Europe, the Middle East and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.

Join our Cyber team

We are an industry leader in cybersecurity with over two decades of experience, we deliver a holistic suite of trusted cybersecurity solutions to empower cyber resilience for government and ministries, critical infrastructures, and commercial enterprises. Backed by our indigenous capabilities and deep domain expertise, we offer robust cyber‑secure products and services in cryptography, cybersecurity engineering, digital authentication, SCADA protection, audit and compliance. We specialise in the design and build of security operations centres for cybersecurity professionals and provide managed security services to strengthen the cybersecurity posture of our government and enterprise customers.

Objectives of this Role

• Act as the main point of contact in all matters relating to client concerns and needs
• Build and strengthen client relationships to achieve long‑term partnerships
• Maintain accurate client records, keeping track of any contract updates and renewals
• Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met
• Develop a thorough understanding of our products and service offerings to better upsell and cross‑sell to clients

Daily and Weekly Responsibilities

• Take inquiries and requests from customers and address their needs
• Stay on top of accounts, making sure they’re receiving services that are within their budget and meeting their needs
• Meet regularly with other members of the team to discuss progress and find new ways to improve business
• Generate progress reports to give to clients and higher‑ups within the organization
• Identify upsell, cross‑sell, and renewal opportunities and communicate with the sales team regularly

Job Requirements

• Professional experience in a sales or customer service role
• Ability to multitask and juggle several responsibilities simultaneously
• Strong written and verbal communication skills
• Good attention to detail and organizational skills

Preferred Qualifications

• Proven track record of meeting or exceeding quotas and receiving positive customer feedback
• Ability to collect, track, and analyze large amounts of data
• Adaptability and strong problem‑solving skills
• Excellent active listening skills
• Ability to build rapport and collaborate with others within the company and externally
• Understanding of consumer behaviors and industry trends
• Adequate, accurate product knowledge.

Find out more: https://www.stengg.com/cybersecurity

Work location: near Jurong East MRT

ST Engineering believes in fostering a culture where team members are encouraged to overcome challenges, explore new ideas, and work together to succeed. We value individuals who are determined to push beyond the boundaries, and have a thirst for knowledge, continuous learning, and self‑improvement.