Account Manager, Defence Sales

ST Engineering; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A global technology firm in Singapore is seeking candidates to join their Cyber Team, responsible for client relationship management and sales support. The role includes maintaining client records, developing marketing strategies, and ensuring service delivery aligns with client needs. Ideal candidates have experience in sales or customer service, strong communication skills, and attention to detail. Only Singaporeans may apply.

Qualifications

• Professional experience in a sales or customer service role.
• Ability to multitask and juggle several responsibilities simultaneously.
• Strong written and verbal communication skills.
• Good attention to detail and organizational skills.
• Singaporeans only.

Responsibilities

• Act as the main point of contact for client concerns.
• Build and strengthen client relationships.
• Maintain accurate client records.
• Work with sales on strategic marketing plans.
• Generate progress reports for clients.

Skills

Professional experience in a sales or customer service role

Ability to multitask

Strong written and verbal communication skills

Good attention to detail

Organizational skills

Job description

Join our Cyber Team

ST Engineering is a global technology, defence and engineering group with offices across Asia, Europe, the Middle East and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.

Objectives of this Role

• Act as the main point of contact in all matters relating to client concerns and needs
• Build and strengthen client relationships to achieve long-term partnerships
• Maintain accurate client records, keeping track of any contract updates and renewals
• Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met
• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients

Daily and Weekly Responsibilities

• Take inquiries and requests from customers and address their needs
• Stay on top of accounts, making sure they’re receiving services that are within their budget and meeting their needs
• Meet regularly with other members of the team to discuss progress and find new ways to improve business
• Generate progress reports to give to clients and higher-ups within the organization
• Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly

Skills and Qualifications

• Professional experience in a sales or customer service role
• Ability to multitask and juggle several responsibilities simultaneously
• Strong written and verbal communication skills
• Good attention to detail and organizational skills
• Singaporeans only

Preferred Qualifications

• Proven track record of meeting or exceeding quotas and receiving positive customerfeedback
• Ability to collect, track, and analyze large amounts of data.
• Adaptability and strong problem-solving skills
• Ability to build rapport and collaborate with others within the company and externally
• Understanding of consumer behaviors and industry trends

ST Engineering believes in fostering a culture where team members are encouraged to overcome challenges, explore new ideas, and work together to succeed. We value individuals who are determined to push beyond the boundaries, and have a thirst for knowledge, continuous learning, and self-improvement.