Account Manager, Corporate New Singapore, Central, Singapore

AlphaSense, Inc.; Singapore; Presencial; SGD 60.000 - 90.000; Jornada completa

Descripción de la vacante

AlphaSense, Inc. is seeking an Account Manager, Corporate in Singapore to maintain and grow relationships with our clients. You will be the primary contact, handle inquiries, and collaborate with Account Executives to uncover new business opportunities.

You will engage with Fortune 1000 clients, drive retention, and position AlphaSense as a trusted partner. Strong bilingual communication in Chinese/Mandarin and English is essential for success.

Formación

• Business proficiency in Chinese/Mandarin and English is required to serve clients in the Chinese/Mandarin-speaking market.
• Minimum 2-4 years of account management experience.
• Relationship-driven with proven ability to grow Fortune 1000 client relationships.
• Strong business acumen and ability to communicate with executives.

Responsabilidades

• Maximize retention rate across the book of business.
• Increase adoption of AlphaSense solutions in existing clients to uncover new opportunities.
• Identify revenue at risk to prevent churn.
• Collaborate with Account Executives to identify growth opportunities.
• Understand client base to tailor messaging to users and decision makers.
• Cultivate relationships to position AlphaSense as a business partner.
• Hold Business Reviews with key stakeholders.
• Plan and execute onboarding and training for new users.
• Proactive outreach with relevant material for users.
• Be the boots on the ground within each client (floor walks, lunch and learns).
• Advocate for AlphaSense to clients and clients within AlphaSense.
• Acquire value stories and product feedback for internal use.

Conocimientos

Chinese/Mandarin and English bilingual

Descripción del empleo

AlphaSense is the AI platform redefining market intelligence and workflow orchestration, trusted by thousands of leading organizations to drive faster, more confident decisions in business and finance. The platform combines domain-specific AI with a vast content universe of over 500 million premium business documents — including equity research, earnings calls, expert interviews, filings, news, and internal proprietary content. Purpose-built for speed, accuracy, and enterprise-grade security, AlphaSense helps teams extract critical insights, uncover market-moving trends, and automate complex workflows with high-quality outputs. With AI solutions like Generative Search, Generative Grid, and Deep Research, AlphaSense delivers the clarity and depth professionals need to navigate complexity and obtain accurate, real-time information quickly. For more information, visit www.alpha-sense.com . Come join us.

About the Role:

The Account Manager, Corporate will build strong, lasting relationships with customers and key stakeholders to retain and grow our client base. You’ll be the primary point of contact for clients, handling inbound queries, outbound engagement, relationship updates, and renewal discussions. You’ll work with clients across our Consulting vertical while collaborating with Account Executives to uncover new business opportunities.
Key performance indicators will include retention rates and identifying growth opportunities, but your role will also involve sharing valuable client insights with product, marketing, and sales teams to drive business strategy and communication.

Who You Are:

• Business proficiency in Chinese/Mandarin and English is required to effectively serve clients in the Chinese/Mandarin-speaking market
• Minimum 2-4 years minimum of account management experience
• Relationship-driven: You have a strong ability to develop instant rapport with new people and you’ve demonstrated success at managing and growing relationships within Fortune 1000 clients
• A subject matter expert: You excel at what you do and know how to succeed within your role -- this includes both internal and external relationship management as well as strong business acumen and commitment to effective processes and tactics
• Energetic and Creative: You possess a natural intellectual curiosity with the ability to learn and adapt quickly
• You understand our business: We are a rapidly growing SaaS company and are incredibly passionate about our product. We are looking for individuals who understand best practices for client engagement within a SaaS environment;
• Committed to delivering results: You set the example for grit, work ethic, initiative, enthusiasm and commitment amongst your peers.
• A strong communicator: You’ll regularly be engaged with anyone from an Analyst to a C-level executive and that requires exceptional oral, written and presentation skills. You’ll need to distill and explain complex issues in simple terms.

What You’ll Do:

• Maximize retention rate across the book of business
• You’ll increase and drive adoption of AlphaSense solutions into other business units of existing clients to uncover new opportunities, exceeding monthly, quarterly and annual revenue goals
• Identify revenue at risk in order to best position the company to prevent churn
• Collaborate with Account Executives to identify growth opportunities within the book of business
• Understand the ins and out of the business, roles, responsibilities, projects, performance metrics, etc. within our client base in order to more effectively: 1) communicate with users, 2) communicate with decision makers, 3) identify white space, 4) partner with AE to craft most compelling messaging to prospective users
• Cultivate relationships with users and key stakeholders to ensure AlphaSense is viewed as a business partner rather than vendor
• Hold Business Reviews with key stakeholders
• Plan and execute new user onboarding and training initiatives
• Consistent proactive outreach with material and information that’s relevant for our user base
• Serve as our boots on the ground and physical presence within each client (floor walks, lunch and learns, etc.)
• Serve as both the advocate for AlphaSense to the client, and the client advocate within AlphaSense
• Acquire value stories and product feedback from clients. Circulate internally to assist with product development, marketing, sales efforts

AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination.

In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.