Account Manager (Client Servicing)

EVOLV COMMUNICATIONS LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading communication agency in Singapore is looking for an experienced Account Manager to serve as the primary liaison between clients and internal teams. The ideal candidate will manage client relationships, oversee project delivery, and ensure work is conducted on time and within budget. Key responsibilities include client management, project oversight, and ensuring quality deliverables. Candidates should possess strong organizational skills and a degree in a relevant field.

Qualifications

• 2–5 years of experience in account management, client servicing, or project management.
• Excellent verbal and written communication skills.
• Detail-oriented, proactive, and solution-focused.

Responsibilities

• Act as the main point of contact for assigned clients.
• Oversee end-to-end project management across campaigns.
• Monitor project budgets and flag any potential overruns.
• Serve as the bridge between clients and internal teams.
• Gather client feedback and improve outputs.

Skills

Client management

Project management

Communication

Organizational skills

Education

Diploma or Degree in Communications, Marketing, Business, Media

Job description

The Account Manager serves as the primary liaison between clients and internal creative and production teams. This role is responsible for managing client relationships, translating client needs into clear briefs, overseeing project delivery, and ensuring work is delivered on time, on brief, and within budget. The Account Manager plays a critical role in maintaining client satisfaction while supporting smooth internal workflows in a fast-paced, project-based environment.

Key Responsibilities

1. Client & Stakeholder Management
   • Act as the main point of contact for assigned clients, building strong and trusted working relationships.
   • Understand client objectives, communications needs, and organisational context, and translate these into clear and actionable briefs for internal teams.
   • Manage client expectations through regular updates, clear timelines, and proactive issue resolution.
   • Coordinate meetings, presentations, and status updates with clients and stakeholders.
2. Project & Campaign Management
   • Oversee end-to-end project management across campaigns, videos, and creative deliverables.
   • Work closely with creative, production, and social teams to ensure deliverables meet client requirements and quality standards.
   • Track project timelines, milestones, and deliverables to ensure on-time completion.
   • Identify risks early and work with internal teams to mitigate delays or scope creep.
3. Budget & Administrative Oversight
   • Support the preparation of project costings, quotations, and variations in consultation with management.
   • Monitor project budgets and flag any potential overruns early.
   • Coordinate invoicing, purchase orders, and administrative documentation where required.
   • Ensure compliance with internal processes and, where applicable, government or client procurement requirements.
4. Internal Coordination
   • Serve as the bridge between clients and internal teams, ensuring clarity of scope, objectives, and deliverables.
   • Facilitate internal kick-offs, production meetings, and post-project reviews.
   • Work collaboratively with other account managers and team leads to balance workloads and resources.
5. Quality & Relationship Management
   • Ensure that all work delivered aligns with agreed briefs, brand guidelines, and communication objectives.
   • Gather client feedback and work with teams to refine and improve outputs.
   • Contribute to long-term client retention by delivering consistent, reliable, and thoughtful account management.

Requirements & Qualifications

• Diploma or Degree in Communications, Marketing, Business, Media, or a related field.
• 2–5 years of experience in account management, client servicing, or project management (experience in a creative, media, or communications agency is an advantage).
• Strong organisational and time-management skills, with the ability to manage multiple projects concurrently.
• Excellent verbal and written communication skills.
• Comfortable working with creatives, producers, and multiple stakeholders.
• Detail‑oriented, proactive, and solution‑focused.
• Familiarity with government, public‑sector, or corporate clients is a plus.