Account Manager - APAC Export

NETFLIX PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A global entertainment company in Singapore is seeking an experienced Account Manager to join their Ads team. You will lead campaign execution, manage client relationships, and ensure excellent service delivery. Ideal candidates should have at least 3 years of experience in account management, excellent communication skills, and proficiency in both Mandarin and English. If you're passionate about entertainment and thriving in a dynamic environment, we want you on our team.

Qualifications

• 3+ years of experience in Account Management and/or Sales Planning in digital media.
• Experience in working with clients in the Greater China Region preferred.
• Proven ability to manage multiple requests from various stakeholders.

Responsibilities

• Partner with Sales Partners to understand client goals.
• Host weekly meetings to align on campaign performance.
• Build Media Plans and contribute to RFP responses.
• Oversee delivery performance of Ad Campaigns.

Skills

Account Management

Sales Planning

Analytical Thinking

Communication Skills

Project Management

Fluency in Mandarin

Tools

Sales Operation systems (CRM, OMS, Ad Servers)

Advertising Research tools

Job description

Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

Netflix is seeking an Account Manager who will be an exceptional addition to our growing Netflix Ads team. The Account Manager will be responsible for leading the pre-to-post sale campaign execution workflow as a strategic partner to Netflix Sales Partner(s). Our Account Managers will partner with clients and sales on RFP responses, media plan generation, campaign execution and monitoring delivery performance to ensure flawless execution and excellent client service.

Key Responsibilities

• Partner with aligned Sales Partners to understand client goals and objectives in order to deliver excellent customer service
• Host weekly Pipeline & Pacing meetings with Sales Partners to align on upcoming launches and active campaign performance
• Build Media Plans and contribute to RFP responses around campaign packaging, pricing, targeting, etc.
• Host campaign kick-off meetings and partner with client on gathering campaign launch assets
• Partner with cross-functional teams on the production of custom creative assets
• Work closely with Ad Operations for flawless order implementation and technical troubleshooting
• Responsible for overseeing the delivery performance of Ad Campaigns and partnering with clients on necessary campaign optimization tactics
• Provide clients with necessary campaign performance including post-campaign wrap reports
• Ability to navigate campaign escalations and contribute to long-term solutions to prevent similar issues in the future
• Maintain an in-depth understanding of our ad products, sponsorship offerings, targeting capabilities and ad policies
• Contribute to monthly billing & invoicing process with clients and finance
• Establish strong working relationships with client and agency partners

We’re Looking for

• 3+ years of experience in Account Management and/or Sales Planning functions in the digital media industry, with a focus on video advertising
• Experience working in Sales Operation systems (CRM, OMS, Ad Servers)
• Knowledge of digital media sales and marketplaces including Direct IO, Programmatic Guaranteed and PMP advertising
• Excellent verbal and written communication skills
• Written and spoken Mandarin fluency for conducting business communication
• Experience of working with clients in the Greater China Region will be an advantage
• Strong analytical and strategic thinking abilities with the ability to make data digestible for cross-functional stakeholders
• Proven project management skills with ability to multitask and manage requests from various stakeholders.
• Familiarity with Advertising Research and Verification vendors like Nielsen, ComScore, Moat, Integral Ad Science, DoubleVerify, Kantar, etc.

If you have a passion for entertainment and a desire to work in a fast-paced, innovative environment, we would love to hear from you. Come join us and help us entertain the world!

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.