Account Manager

Adyen; Singapore; On-site; SGD 90,000 - 140,000; Full time

Job summary

Adyen is seeking an experienced Account Manager to drive APAC growth, manage top enterprise merchants, and deliver payments expertise across industries. You will own relationships, identify opportunities to increase wallet share, and collaborate with a global team in a fast-paced environment.

Based in Singapore, this office-first role requires a proactive, networked professional with strong commercial instincts and the ability to navigate ambiguity while building long-term merchant value.

Qualifications

• 6+ years of enterprise client management experience.
• Proven track record of share of wallet, cross selling & upselling for digital, retail clients and SaaS platforms.
• Understanding of payments is a big plus.
• Experience working with startups and development teams is a plus.
• Excellent project management and ability to coordinate across cross-functional teams.
• High-energy, entrepreneurial mindset with strong commercial edge.
• Excellent communicator across all levels in a global, multicultural team.
• Availability to travel ~10%.

Responsibilities

• Be fully responsible for the success and satisfaction of your merchants.
• Drive growth through increasing share of wallet, cross-selling & upselling, and building strong relationships with key contacts.
• Build and sustain relationships with merchant stakeholders and leverage them to improve merchant experience.
• Assess, clarify, and validate customer needs; deliver payments expertise and guidance; coordinate internal projects.
• Collaborate with colleagues in the global Adyen team.

Skills

Enterprise client management

Cross-sell & upsell

Relationship building

Project management

Communication

Global cross-functional collaboration

Ambiguity handling

Tools

CRM systems

Data insights

Cross-border payments knowledge

Job description

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Account Manager

We're looking for an experienced and proactive Account Manager to help reach our APAC ambitions. As part of the commercial team, you will be managing key account relationships across multiple industries and channels for our cross-border merchants. You are responsible for driving growth through increasing the share of wallet, cross-selling & upselling, bringing valuable insights, and building strong relationships with our largest enterprise merchants and key contacts. The ideal candidate is a born networker with a sharp commercial acumen, who thrives in a fast-paced, diverse and entrepreneurial environment. You will strive to understand the unique needs of a merchant and provide them with payments expertise and guidance to help them grow

What you'll do

• Be fully responsible for the success and satisfaction of your merchants
• Drive growth through increasing the share of wallet, cross-selling & upselling, bringing valuable insights, and building strong relationships with key contacts
• Build and sustain relationships with key merchant stakeholders, and leverage those relationships to drive the best possible merchant experience
• Assess, clarify, and validate customer needs on an ongoing basis. You'll deliver expertise, education, and guidance to merchants as they craft and execute their payments strategy.Coordinate any internal project regarding your merchants
• Work and collaborate with colleagues in the global Adyen team

Who you are

• You have at least 6+ years of experience managing enterprise level clients in a fast paced & dynamic environment
• You have a track record of winning share of wallet, cross selling & upselling deals for digital, retail clients and Saas platforms (such as e-commerce, gaming, OTA, streaming services etc.)
• Understanding of payments is a big plus
• Experience working with startups and development teams is a plus
• You have excellent project management skills, orchestrating complex projects, working with cross-functional team to achieve the best results
• You're a high-energy, dynamic, hands-on self-starter with a proven commercial edge and entrepreneurial drive
• You're passionate about pushing boundaries and creating value in the payment space
• You enjoy working in uncertain situations, and you can deal with ambiguity
• You're an excellent communicator who can build relations at all levels
• You can work seamlessly with a global, multicultural team

Travel required (~10%)

Our Diversity, Equity and Inclusion commitments

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you're from, we welcome you to be your true self at Adyen.

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you?

What's next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role.

Don't be afraid to let us know if you need more flexibility.

This role is based out of our Singapore office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.