Account Manager

Sodexo Singapore Pte Ltd; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

A leading facilities management service provider in Singapore is seeking an experienced operations manager. This role involves supervising day-to-day activities, ensuring compliance with safety regulations, and managing relationships with clients. The ideal candidate should possess 6 - 10 years of management operations experience, strong communication skills, and excellent time management capabilities. Competitive compensation offered.

Qualifications

• 6 - 10 years of relevant experience in management operations.
• Leadership/management role experience required.
• Excellent oral and written communication skills.

Responsibilities

• Supervise day-to-day operations with stakeholders.
• Develop performance metrics for the site.
• Manage client relationships and services delivery.
• Ensure compliance with hygiene and safety regulations.

Skills

Management operations

Communication skills

Computer literacy

Time management skills

Job description

Key Aims

• Ensure local delivery of all facilities and services at the site, ensuring cost, quality, and compliance metrics are achieved by Sodexo.
• Responsible for relationship management with Client senior managers and business leaders to ensure services support and facilitate the full range of business operations.
• Deliver profitable services; drive quality and integrity of the services while supporting the achievement of the contract’s financial objectives; effectively manage multiple client stakeholders with different priorities.

Principle Duties and Responsibilities:

• Work with site operations team including key stakeholders, business partners, and contract partners and supervise day-to-day operations.
• Provide guidance, drive, support, and goals for the designated service category teams accountable for delivering services to the site.
• Work with site operations to develop performance metrics and indicators for the site.
• Deploy compliance processes and identify / escalation operational risks to governance teams.
• Maintain ethics and compliance values even when potential risk exists; for both Sodexo and the Client.
• Be responsible for the services, infrastructure and project delivery across the site.
• Establish and develop key relationships with client senior management and the service providers to enable successful delivery of cost savings and service level agreements.
• Participate in contract governance forums.
• Support site operations to drive operational excellence and an efficient operating model in order to minimize the overall operating cost of the facility.
• Ensure compliance with Sodexo’s, the Client’s, and statutory regulations regarding hygiene, food safety, health & safety, and equal opportunities.
• Understand contractual obligations and meet client expectations under the agreement.
• Adhere to occupational health, compliance and safety & injury management regulations.
• Assist in risk management for new or existing services and renovation projects.
• Assists facility in ensuring compliance to laws and statutory requirements relating to Workplace Safety & Health and assists in development of proactive strategies.
• Support site operations in planning, developing, implementing and leading projects.

Key Competencies:

• Minimum 6 - 10 of relevant years’ experience in management operations with considerable experience in a leadership / management role.
• Good communication skills and an ability to deal with individuals at all levels of the organization.
• Computer literacy, with excellent oral and written communication and presentation skills.
• Must be well-organized and possess excellent time management skills.