Account Manager

GEORGE P. JOHNSON (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading brand experience agency in Singapore is seeking an experienced Account Manager to manage client portfolios and ensure exceptional service delivery. The role involves collaborating with clients to align on goals, developing creative proposals, and managing budgets effectively. Ideal candidates have a minimum of 5 years in account management, possess strong client relations skills, and demonstrate creativity and analytical thinking.

Qualifications

• Minimum five (5) years’ experience in an account management role.
• Extensive experience in client relations and management.
• Outstanding creative eye to champion the creative process.
• Ability to interpret data and provide actionable insights.

Responsibilities

• Manage a portfolio of client accounts ensuring exceptional service.
• Collaborate with clients to understand their goals and objectives.
• Track key performance indicators for campaigns and analyze effectiveness.
• Provide proactive creative proposals to maximize growth opportunities.

Skills

Conflict resolution

Client relations management

Creativity

Analytical mindset

Attention to detail

Job description

Position Description - Account Manager

About Us

We are a brand experience and communications agency for iconic brands.

From global launch campaigns to local influencer activations, we shape bold ideas into campaigns that resonate with cultural trends, inspire audiences, and deliver measurable results.

DARKHORSE supports a culture of diversity and inclusion in all that we do. We’re an equal opportunity employer and are committed to the principle of equal opportunity for all. If you’re smart and good at what you do, let’s work together.

In Brief

• Be responsible for the management of a portfolio of client accounts, ensuring that their deliverables are met and that they are receiving exceptional service from the agency.
• Collaborate with clients to understand their goals, target audience, brand voice, and overall marketing objectives.
• Develop and present to clients, aligning with their business objectives and industry best practices then work with the delivery team to execute these plans.
• Work to build and maintain strong, positive relationships with clients and other stakeholders, including internal team members and external partners.
• Be responsible for the management of the campaign deliverables for client briefs and the management and leadership of the delivery team.
• Define and track key performance indicators (KPIs) for campaigns, analyzing data to measure the effectiveness and success of strategies. Have the ability to make informed decisions/changes.
• Foster respect from subordinates, peers, management and clients alike through thought leadership, creativity, industry knowledge and best practice.
• Be responsible for managing project budgets, ensuring that projects are delivered on budget and that invoices are sent out in a timely manner.

Professional Experience

Capabilities & Experience

• Minimum five (5) years’ experience in an account management role with a strong understanding of conflict resolution and team management
• Extensive experience in client relations and management
• An outstanding creative eye with an unwavering ability to champion the creative process
• Analytical mindset with the ability to interpret data and provide actionable insights.
• A decisive mind and process / approach
• Excellent attention to detail
• Excellent client relations and knowledge

Responsibilities

New Business / Growth

• Provide proactive creative proposals to existing clients to maximise on growth opportunities
• Support on New Business proposals & pitches if engaged as part of the pitch team

Relationship Management

Client

• Proven outstanding client relationship management, from junior staff through to executive level stakeholders through clear, consistent and concise written and verbal communication, presentations, chairing of client meetings, and the initiation of social activities and client entertaining
• Possess a sound knowledge of the client contract and account details
• Gatekeeper of information on the account: brand guidelines, products, market segment data and research
• Maintain a depth of knowledge on cultural and business affairs which supports the role of client adviser

Suppliers

• Initiation, development and ongoing relationship management of suppliers across all categories and disciplines to foster trust, goodwill and outstanding levels of quality and delivery whilst maintaining cost efficiencies and driving value

Internal

• Managing positive and collaborative inter-departmental relationships with other agency departments and Senior Leadership Team through planning, communication, direction, reporting and business intelligence

Mentorship and Guidance

• Management of junior team members through positive and exemplary leadership
• Guidance on best practice to junior team members through regular meetings by providing thought leadership, creative influencing and direction, logistical and technical advice and quality control on all of the team’s outputs.

Communication

• Mandate and maintain outstanding quality of all project documentation and administration from the team and ensure the timely dissemination to all relevant stakeholders
• Conduct regular WIP meetings with internal and external teams and clients to enable effective project planning
• Effective risk management though the identification, communication and escalation to mitigate negative outcomes
• Ensure agency-wide communications on project and team developments are maintained via weekly agency WIP meetings and other ad-hoc meetings as required

Creative Development & Championship

• Lead the development of all projects and proposals under your guidance with the delivery team, creative and strategy teams and any external third party suppliers as required and ensure creative output is of a high standard
• Demonstrate creative leadership through idea generation, cultural awareness, collaborative creative development meetings and creative direction throughout the proposal / reverse brief process

Process

• Ensure compliance and championship of internal DARKHORSE processes with internal and external stakeholders

Financial Accountability

• Thorough budget scoping to ensure all project requirements are accurately scoped with the appropriate level of detail and standard profit margins are established
• Provide consistent and accurate budget and hours reporting to the client on a regular basis to ensure cost changes are accurately tracked and Gross Profit Margin’s are maintained and increased throughout the project lifecycle
• Ensure all project budgets maintain a minimum Gross Profit Margin, as determined by the business
• Ensure thorough and accurate budget reconciliations are completed for all projects within 30 days post project/campaign/event
• Client invoicing and cash flow management on all projects to ensure projects are always in positive cash flow