Account Manager

AUNTY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading childcare platform in Singapore is looking for a proactive Account Manager to manage the full recruitment cycle, from sourcing nannies to matching them with families. The ideal candidate will have a Bachelor’s degree, strong problem-solving skills, and the ability to thrive in a fast-paced startup environment. This role is perfect for those eager to contribute to a meaningful childcare service.

Qualifications

• 1–2 years of working experience in a relevant field.

Responsibilities

• Engage with prospective clients to understand their childcare needs.
• Convert leads into paying clients through consultative sales.
• Build long-term relationships with families for high satisfaction.
• Manage client accounts, follow up on enquiries, and support renewals.
• Recommend and match nannies based on client’s requirements.
• Act as a mediator between clients and nannies.

Skills

Strong interpersonal and communication skills

Problem-solving abilities

Adaptability in a fast-paced environment

Initiative and growth mindset

Education

Bachelor's degree

Job description

About the company:

Aunty is a trusted childcare platform connecting families with reliable babysitters, nannies, and confinement nannies. We offer on-demand, regular, and confinement care to support parents at every stage. As a fast-growing startup, we are redefining childcare by making quality services easily accessible.

About the job:

As we expand, we are looking for a proactive Account Manager who can manage the full recruitment cycle— sourcing, screening, onboarding, and matching nannies to clients’ specific needs. You will be responsible for the end-to-end recruitment process, from identifying and hiring nannies to working closely with families to match them with the right caregiver. This role requires a mix of recruitment expertise, client management, and problem-solving skills to ensure both nannies and families have a seamless experience.

Responsibilities

• Engage with prospective clients, understand their childcare needs, and position our services as the best solution.
• Convert leads into paying clients through consultative sales, needs assessment, and service recommendations.
• Build strong, long-term relationships with families, ensuring high satisfaction and repeat engagement.
• Manage client accounts, follow up on enquiries, and support package renewals or upselling of services.
• Recommend and match nannies based on the client’s unique requirements, ensuring a great fit for both the caregiver and the family.
• Act as a mediator between clients and nannies to ensure smooth communication and address any concerns.

We'd love to hear from you if you have:

• Bachelor's degree
• 1–2 years of working experience
• Strong interpersonal and communication skills
• Adaptable and thrives in a fast-paced environment
• A self-starter with a growth mindset—takes initiative, seeks process improvements, and is always eager to learn
• Strong people skills and problem-solving abilities

Interested in building systems from the ground up? Love a fast-paced, start-up environment? Have a passion for making a positive impact? Come join us and help us solve really hard problems!