Account Director - Commerce (100% Remote - Singapore)

Hopper; Singapore; Remote; SGD 60,000 - 80,000; Full time

Job summary

A travel technology startup is seeking a Partner Success specialist to enhance relationships with B2B partners in APAC, especially Korean speakers. This role involves strategy execution, partner engagement, and leveraging data analytics to drive growth and satisfaction. The ideal candidate possesses strong interpersonal skills and fluency in Korean and English. Attractive benefits include competitive salary, health insurance, and unlimited PTO.

Benefits

Well-funded startup with competitive salary

Health and dental insurance

Unlimited PTO

Travel stipend

Qualifications

• Business-level fluency in Korean and English is required.
• Proven ability to manage and grow strategic partnerships.
• Experience in travel, e-commerce, or working with Korean clients is a strong plus.

Responsibilities

• Define and execute the Partner Success strategy.
• Lead onboarding and engagement for Korean-speaking partners.
• Monitor product performance using analytical tools.

Skills

Interpersonal skills

Communication skills

Analytical skills

Job description

About the Job

As a key member of the Partner Success team at HTS, you will support the success and growth of our B2B travel commerce partners in APAC across flights, hotels, cars, and packages. Reporting to the VP of Partner Success, you will focus on executing partner strategy, driving engagement, and ensuring partners are fully enabled to grow with our platform. This role blends commercial acumen, operational execution, and relationship management, with a special focus on Korean‑speaking partners.

Day‑to‑Day Responsibilities

• Define and execute the Partner Success strategy from onboarding to sustained growth, maximizing partner satisfaction, adoption of additional travel products, and revenue performance.
• Lead onboarding, enablement, and day‑to‑day engagement for Korean‑speaking partners, acting as their advocate within HTS.
• Drive adoption of new products, features, and upsell opportunities across our travel commerce platform.
• Coordinate with cross‑functional teams to resolve partner issues, ensure smooth operations, and deliver an excellent partner experience.
• Leverage analytical tools and data to monitor product performance, assess customer feedback, and make data‑backed decisions to optimize product offerings.

Ideal Candidate

• Strong interpersonal and communication skills to engage with stakeholders at all levels.
• Business‑level fluency in Korean and English (required).
• Proven ability to manage and grow strategic partnerships.
• Excellent analytical skills with experience in data‑driven decision‑making.
• Experience in travel, e‑commerce, SaaS, or working with Korean clients or partners is a strong plus.

Perks & Benefits

• Well‑funded startup with competitive salary and pre‑IPO equity package.
• Health and dental insurance, life insurance, and critical illness coverage for all employees.
• Access to on‑demand international doctors and generous parental leave.
• Unlimited PTO and a work‑from‑home stipend.
• Travel stipend, flexible workspace, and an entrepreneurial culture where risk‑taking is everyday business.