A-LEVELS FRESH GRAD: Email / Call Support

BUSINESS EDGE PERSONNEL SERVICES PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A tax services provider in Singapore is seeking individuals to manage taxpayer enquiries regarding individual income tax. The role involves answering emails, promoting e-services, and performing administrative tasks. Ideal candidates should possess good written communication skills and a background in customer service. Successful applicants will be trained in tax operations and expected to work efficiently with a case load of at least 20 cases per day. Flexible office hours from Monday to Friday will apply.

Qualifications

• Candidates will undergo general tax training.
• Prior work experience in tax is beneficial.
• Ability to handle at least 20 cases per day.

Responsibilities

• Answer taxpayer enquiries via email and calls.
• Promote and encourage e-service usage.
• Perform administrative tasks as assigned.

Skills

Good written communication skills

Customer service experience

Meticulous and organized

Self-motivated

Job description

Job Scope

• Answering taxpayer’s general individual income tax enquiry email. You may be required to initiate a call to taxpayer when attending to such enquiries.
• Promote and nudge taxpayers in the usage of our e-services and chatbot.
• Any other administrative work that may be assigned to you from time to time.

Requirements

• Candidates will be provided with general tax training in individual income tax.
• Candidates aspiring to work in the tax industry or who have prior work experience in tax are welcome to apply.
• Candidates with prior customer service background preferred.
• Good written communication skills.
• Meticulous and organised in handling confidential data.
• Self‑motivated individual and able to handle at least 20 cases per day.
• Preferably no long leave periods during the first month of employment (commence from mid‑Jan/Feb 2026).

Salary: $13.60/hour

Location: Newton / Novena

Office Hours: Mondays to Fridays