7506 - IT Support Specialist [ In-House | Construction Industry ]

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading HR advisory firm in Singapore is seeking an Information Technology Administrator to manage IT infrastructure and provide technical support. Responsibilities include administering devices, configuring IT equipment, processing purchase requests, and ensuring ticket resolution. Ideal candidates should have a Nitec or Diploma in IT and relevant experience in the building and construction industry.

Qualifications

• 1-3 years of relevant experience in IT roles.
• Experience in the building and construction industry preferred.

Responsibilities

• Manage mobile devices and maintain asset records.
• Prepare and configure IT equipment for users.
• Process purchase requests and monitor IT tickets.
• Maintain updated documentation for IT assets.

Skills

Network administration

Mobile Device Management

Windows OS proficiency

O365 setup

Ticketing systems experience

Education

Nitec or Diploma in Information Technology

Job description

• HQ at Changi Business Park [ Expo MRT ]
• Mon to Fri, from 8.30am to 5.15pm
• Salary is $2,800 - $3,300 + Variable Bonus [ No AWS ]

Job Role

• The Information Technology Administrator is responsible for managing and maintaining the organisation’s IT infrastructure and systems, ensuring optimal performance and security.
• This role is critical in supporting the overall operational efficiency of the organisation by implementing technological solutions, troubleshooting issues, and providing technical support to staff across various departments.

Key Responsibilities

• Administer mobile phones and SIM cards, manage MDM enrollment, and maintain asset records.
• Prepare and configure laptops, desktops, and peripherals for users and the project site.
• Create and process purchase requests in accordance with IMS forms standards for IT-related needs and track deliveries.
• Monitor IT ticketing daily, ensuring tickets are resolved within SLA and escalating complex issues as necessary.
• Maintain updated documentation for network diagrams, IT assets, and user setups for audit readiness.

Key skills required

• Basic knowledge of network administration (TCP / IP, LAN / WAN troubleshooting, Wi-Fi ).
• Experience with Mobile Device Management (Intune).
• Proficiency in Windows OS, O365 setup, and AD user creation.
• Familiarity with the IMS forms cycle and vendor coordination.
• Hands-on experience with ticketing systems.

Qualifications and experience

• Nitec or Diploma in Information Technology, Digital Technology, Computer Science
• Requires 1-3 years of relevant experience in the building and construction industry as IT Assistant or IT Administrator

Key Performance Indicators (KPIs) For This Role as below

1. Average resolution time for IT tickets.
2. Accuracy of IT assets and inventory records.
3. On-time completion of PR / PO processes and project setups.
4. User satisfaction ratings for IT support.

Chin See Min Reg No. : R22107450

The Supreme HR Advisory Pte Ltd EA No. : 14C7279