6 Months Finance & Credit Life Analyst, Tampines

HUDSON RPO (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A financial services company in Singapore is seeking a professional to join the Credit Life team. The role involves managing Credit Life policies, ensuring accurate records, handling customer inquiries, and processing payments. Candidates should have a recognized university degree, insurance knowledge, and a minimum of 2 years relevant experience. Good interpersonal and organizational skills are essential for success in this fast-paced environment.

Qualifications

• Minimum 2 years relevant experience in insurance industry and in similar capacity.
• Willingness to work and learn in a fast-paced environment.
• Ability to work independently and as part of a team.

Responsibilities

• Administer new and existing policies, including enrolments, renewals, and terminations.
• Maintain accurate member records and system databases.
• Configure policy setups with plan details, benefits, and premiums.
• Prepare and distribute policy documents such as product summaries.
• Process payments for new and existing members.

Skills

Insurance knowledge

MS Office (Excel, Word, PowerPoint)

Interpersonal skills

Communication skills

Organizational skills

Detail-oriented

Time management

Education

Recognized university degree

Job description

To contribute effectively to the Credit Life team by managing the end-to-end administration of Credit Life policies, including policy and system setup, member data maintenance, billing and payment processing, and customer communications.

Responsibilities

• Administer new and existing policies, including enrolments, renewals, and terminations.
• Maintain accurate member records and system databases, including changes to personal details and payment information.
• Configure policy setups with plan details, benefits, premiums, and individual billing.
• Activate system notifications for new policies and members.
• Prepare and distribute policy documents such as product summaries, certificates of insurance, and annual statements.
• Conduct User Acceptance Testing (UAT) for new policies and system enhancements.
• Process payments for new and existing members, including online transactions, GIRO setups, and recurring payment configurations.
• Liaise with banks, brokers, and customers on payment and policy-related matters.
• Respond promptly to enquiries via phone, email, and shared mailboxes.
• Collaborate with cross-functional teams to ensure operational efficiency.
• Prepare and submit Monthly Business Reports (MBR) and Daily Business Reports (DBR).
• Manage premium collections and reconcile payment receipts accurately.
• Upload and manage policy documents in the imaging system.
• Ensure data integrity and compliance with standard operating procedures.
• Handle member feedback and resolve issues professionally across all communication channels.
• Provide administrative support and manage operational tasks, including billing arrangements.
• Support ad-hoc duties related to policy administration.

Requirements

• Possess a recognized university degree.
• Possess insurance knowledge is an advantage.
• Possess knowledge in MS Office (Excel, Words, and PowerPoint).
• Meticulous, detail-oriented, and good time management skills.
• Good interpersonal, communication and organizational skills.
• Willingness to work and learn in a fast-paced environment.
• Good team player and ability to work independently.
• Minimum 2 years relevant experience in insurance industry and in similar capacity