6 Months Customer Service Officer (Banking) #EEF

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading recruitment firm in Singapore is seeking a customer service representative to handle inquiries via phone and email. The role involves following up with clients on account applications and providing excellent customer service. Candidates should possess strong communication skills and a focus on delivering accurate advice to ensure prompt resolutions. Opportunities for career growth are available in a dynamic environment.

Qualifications

• Strong communication skills required for handling inquiries.
• Ability to deliver excellent customer service.
• Experience in following up on client inquiries and applications.

Responsibilities

• Handle emails and phone calls regarding account-related inquiries.
• Provide accurate advice to clients to achieve first call resolution.
• Manage follow-up communications for account opening and requests.

Job description

Responsibilities

• Handle emails and phone calls enquiries such as account opening and general account / transaction-related enquires / issues
• Deliver excellent customer service, provide prompt and accurate advice to clients/advisors with the aim of achieving first call resolution
• To make following up calls/emails to customers/advisors on account opening applications /Transfer requests/3rd party payment
• Call verification to update client details, form amendments and reset password for accounts etc.
• Other ad-hoc admin and follow-up tasks assigned
• Attend to walk-in customer at our customer service centre
• Work closely with various departments and other CS team members

Contact

• Elsa Fontanne (CEI No. R24124496)
• Email: [e-mail]
• WhatsApp: [phone]
• Telegram: @Elsa_Fontanne
• Recruit Express Pte Ltd / EA Licence No: 99C4599
• We regret only shortlisted candidates will be contacted