6 Months Call Center Officers (Banking) #EEF

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A recruitment agency in Singapore is seeking a candidate to handle customer interactions via phone and email. The ideal candidate will cross-sell products and contribute to service quality targets while ensuring adherence to compliance and service guidelines. Experience in customer service is preferred. Shortlisted candidates only will be contacted.

Qualifications

• Experience in handling customer interactions via phone and emails.
• Ability to cross-sell products and services.
• Strong adherence to service quality standards.

Responsibilities

• Handle customer interactions within stipulated timeframe.
• Contribute to service quality KPIs.
• Ensure compliance with Group Policy and local regulations.

Job description

• Handle customer interactions via phone and/ or emails within stipulated timeframe.
• To cross-sell the bank products and services when appropriate.
• Actively perform channel migration to automated channels.
• Contribute actively to Contact Centre service quality KPIs for monthly & annual internal and external quality awards.
• Provide continuous feedback on workflow and productivity improvements.
• Resolve customers’ feedback/ issues within guidelines.
• Conscientious logging of customers’ feedback via GIFT & service requests and enquiries via CRUISE.
• Ensure diligent tracking of open service requests and ensure adherence to SLA.
• Contribute to the Contact Centre in achieving its service targets.
• Ensure all requests or investigations are completed appropriately.
• Ensure follow up and fulfill promises made to our customers.
• Ensure compliance with Group Policy and Standards, local laws and regulations and controls and procedures of the Bank.
• Ensure compliance to waiver empowerment guidelines and zero operational loss.

Elsa Fontanne (CEI No. R24124496)

Recruitment Consultant

Email Address: [e-mail]

WhatsApp: [phone]

Telegram: @Elsa_Fontanne

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted