6 Months Call Center Officer (Banking) #EEF

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A recruitment agency in Singapore is seeking a customer service representative to handle customer interactions via phone and email. The ideal candidate will manage customer feedback, ensure compliance with bank policies, and contribute to achieving service targets. Suitable for individuals with strong communication skills and a customer-oriented approach.

Responsibilities

• Handle customer interactions via phone and/ or emails within stipulated timeframe.
• Cross-sell bank products and services when appropriate.
• Contribute actively to Contact Centre service quality KPIs.
• Resolve customers’ feedback/ issues within guidelines.
• Ensure compliance with Group Policy and local laws.

Job description

• Handle customer interactions via phone and/ or emails within stipulated timeframe.
• To cross-sell the bank products and services when appropriate.
• Actively perform channel to automated channels.
• Contribute actively to Contact Centre service quality KPIs for monthly & annual internal and external quality awards.
• Provide continuous feedback on workflow and productivity improvements.
• Resolve customers’ feedback/ issues within guidelines.
• Conscientious logging of customers’ feedback via GIFT & service requests and enquiries via CRUISE.
• Ensure diligent tracking of open service requests and ensure adherence to SLA.
• Contribute to the Contact Centre in achieving its service targets.
• Ensure all requests or investigations are completed appropriately.
• Ensure follow up and fulfill promises made to our customers.
• Ensure compliance with Group Policy and Standards, local laws and regulations and controls and procedures of the Bank.
• Ensure compliance to waiver empowerment guidelines and zero operational loss.

Elsa Fontanne (CEI No. R24124496)

Email Address: [e-mail]

Recruitment Consultant

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted