(30920) Operations Manager

NUS Enterprise; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading university innovation agency in Singapore seeks an Operations Manager to oversee day-to-day operations and ensure timely execution of initiatives. The role involves stakeholder management, budget consolidation, and organizing events to support the Vice-President. Ideal candidates will have experience in operations or program management, strong communication skills, and an analytical mindset.

Qualifications

• 5–8 years in operations, program management, or similar roles.
• Experience in complex stakeholder environments.
• Proven ability to design and run operational cadences and budgets.

Responsibilities

• Drive day-to-day operations and enable timely decisions.
• Consolidate inputs across units for budget management.
• Plan and execute events end-to-end.

Skills

Stakeholder management

Project management

Analytical mindset

Clear communication

Prioritization

Education

Bachelor's degree in Business Administration or related field

Job description

Overview

Drive day-to-day operations and enable timely, well-informed decisions for the Vice-President (Innovation and Enterprise) and team. Own meeting cadence, process design, budget consolidation, event delivery, and stakeholder coordination to ensure execution is on time and on budget.

Key Responsibilities

• Meeting operations
• Set agendas, prepare concise pre-reads, confirm participants, and capture decisions and action items
• Track follow-ups to closure and publish summaries within 24‑48 hours
• Operating rhythm and process design
• Establish and run stand‑ups, monthly OKR reviews, and quarterly strategy reviews
• Simplify workflows, remove bottlenecks, and standardize repeatable processes for new initiatives
• Budget and performance management
• Consolidate inputs across units; challenge assumptions and highlight variances and risks
• Maintain dashboards showing status, risks, and next steps; support reforecasting and trade‑off decisions
• Event delivery
• Plan and execute end‑to‑end for symposiums, workshops, and launches (run‑of‑show, vendor management, logistics, stakeholder updates).
• Track and report event metrics: attendance, satisfaction, budget adherence, and lessons learned
• Communications and documentation
• Produce clear admin briefs, trip packs, stakeholder summaries, and executive updates
• Handle sensitive information with discretion; ensure timely, accurate communication
• Stakeholder and dependency management
• Map dependencies, set expectations, and build consensus across faculty, administrators, and external partners
• Negotiate trade‑offs when priorities conflict; manage contingencies to keep delivery on track
• Tools and knowledge management
• Configure collaboration tools, trackers, and dashboards to fit team needs
• Maintain a single source of truth for documents, decisions, and trackers

First 90 Days

• Implement a weekly operating rhythm and publish a calendar of ceremonies (stand‑ups, reviews)
• Launch OKR and budget consolidation with owners, timelines, and dashboards
• Deliver one high‑impact event end‑to‑end, with a post‑event report
• Stand up a structured repository for documents, decisions, and trackers
• Build credibility as the point person for alignment and issue resolution

Requirements

• Bachelor's degree in Business Administration, Operations, Project Management, or related field; advanced degree is a plus
• 5–8 years in operations, program management, or similar roles; experience in complex stakeholder environments
• Proven ability to design and run operational cadences, budgets, and dashboards
• Strong execution skills: planning, prioritisation, follow‑through
• Clear, candid communication; calm under pressure
• Skilled in stakeholder management and consensus‑building
• Analytical capability to translate data into decisions; adaptable and continuous improvement mindset

Success Metrics

• Meetings produce decisions and documented actions; >90% actions closed on time
• OKR and budget dashboards updated on schedule; risks flagged early with mitigation plans
• Events delivered on time and within budget; satisfaction targets met
• Reduced escalations, faster decision cycles, and smoother quarterly reviews
• Stakeholders report improved clarity, alignment, and confidence during peak cycles

Please be informed that only shortlisted candidates will be notified.