25922311 Client Service Analyst (Officer)

CITIBANK SINGAPORE LIMITED; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading global financial services firm in Singapore is looking for a Client Service Analyst. In this developing role, you will conduct risk and control assessments, identify inconsistencies, and develop recommendations to enhance processes. The ideal candidate should possess strong organizational, verbal, and written communication skills, alongside proficiency in Microsoft Office. A Bachelor's degree or equivalent is required along with 0–2 years of relevant experience. Join us to make an impact in wealth management.

Benefits

Health and wellness programs

Financial well-being support

Qualifications

• 0–2 years relevant experience required.
• Strong organizational and time management skills needed.
• Ability to analyze data with attention to detail is essential.

Responsibilities

• Conduct risk and control assessments to evaluate business changes.
• Identify root causes of issues and formulate preliminary recommendations.
• Monitor control breaches for process improvement.

Skills

Organizational skills

Verbal communication

Written communication

Problem-solving skills

Attention to detail

Data analysis

Education

Bachelor’s/University degree or equivalent experience

Tools

Microsoft Office

MS Excel

Job description

At Citi we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

• Citi provides programs and services for your physical and mental well‑being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country
• We empower our employees to manage their financial well‑being and help them plan for the future

Citi Wealth is an integration of Citi Private Bank and the Consumer Wealth organization into a single business enabling Citi to serve its clients across the wealth spectrum and capitalize on Citi’s industry leading capabilities to support the goal of Wealth, which is to be the leading wealth management provider globally.

The Client Service Analyst is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team.

Responsibilities:

• Applies knowledge to conduct risk and control assessments, including evaluating business changes, in accordance with established standards; interprets data and makes recommendations.
• Identifies root causes of issues through research and interpretation of information and formulates preliminary recommendations for corrective actions and improvements in collaboration with stakeholders.
• Monitors control breaches and contributes to disseminating lessons learned for process improvement within own team, based on analysis.
• Applies knowledge to conduct reviews of control designs and management practices, interpreting findings to identify policy gaps and formulate recommendations for risk mitigation.
• Ensures the timeliness, accuracy, and completeness of own control assessments before and after process execution, making judgments based on analysis.
• Analyzes risks as per policy requirements, interpreting data and making recommendations.
• Supports in recording and responding to risk events, ensuring accurate and timely capture of information for team review.
• Assesses risks within scope, interpreting factual information to ensure adequate controls are in place.
• Assists in implementing standards and procedures that align with organizational requirements for risk management, developing working knowledge of industry practices.
• Identifies inconsistencies in data or results related to control points and processes throughout the business, and formulates recommendations for their implementation or improvement within own team's scope.

Qualifications:

• 0–2 years relevant experience
• Ability to multi‑task with strong organizational and time management skills
• Strong verbal and written communication skills
• Ability to problem solve and analyzes data with demonstration of attention to detail
• Proficient in Microsoft Office with an emphasis on MS Excel
• Good understanding of Wealth products will be an added advantage

Education:

• Bachelor’s/University degree or equivalent experience