25921428 Information Technology Infrastructure Analyst (Assistant Vice President)

CITIBANK N.A.; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A global banking institution is seeking an experienced Information Technology Infrastructure Analyst (Assistant Vice President) in Singapore. You will coordinate day-to-day operational support for web hosting services, manage technical support for systems development operations, and ensure compliance with technical standards. The ideal candidate will have 9-12 years of experience in infrastructure technologies, a proven record of operational improvements, and the ability to communicate technical concepts to non-technical audiences. This role offers a chance to grow your career and make a significant impact on the team's success.

Qualifications

• 9-12 years of experience in Infrastructure Technologies delivery.
• Ability to work under pressure or to a deadline.
• Experience in a Financial Services or large global environment preferred.

Responsibilities

• Co-ordinate day-to-day operational support of Webhosting instances.
• Plan, install, and maintain webhosting products.
• Provide technical support to systems development and data centre operations.

Skills

Operational process change and improvement

Communication of technical concepts

Analytic and diagnostic skills

Education

Bachelor’s/University degree or equivalent experience

Job description

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

Citibank serves as a trusted advisor to our retail, mortgage, small business and wealth management clients at every stage of their financial journey. Through Citi's Access Account, Basic Banking, Citi Priority, Citigold and Citigold Private Client, we offer an array of products, services and digital capabilities to clients across the full spectrum of consumer banking needs worldwide.

We’re currently looking for a high caliber professional to join our team as Information Technology Infrastruture Analyst (Assistant Vice President) based in Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

The Information Technology Infrastruture Analyst is an intermediate level role responsible for assisting with Middleware Web Hosting support technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.

Responsibilities

• Able to co-ordinate day-to-day operational support and 24x7 out of office support of 2500+ Webhosting instances used by 200+ Global Wealth and USPB applications, co‑coordinate in strategic and customer initiatives to maintain service availability, co‑coordinate in maintaining sector risk and compliance posture, and participate in sector technology initiatives.
• Plan, install, and maintain webhosting products to ensure an efficient data processing environment.
• Interface with outside vendors to co‑coordinate software problem resolution and pro‑active patching.
• Perform system performance monitoring and tuning; participate in capacity planning and products configurations.
• Provide technical support to both systems development and data centre operations personnel.
• In conjunction with data processing operations and audit guidelines, develop procedures and standards for operations personnel.
• Act as manager for systems projects, coordinating team activities, with systems development and data center operations personnel.
• Assist in evaluating, recommending, acquiring, and installing new software or software upgrades.
• Co‑coordinate project plans and activities with user and technology management.
• Co‑coordinate and participate in Continuity Of Business drill.
• Perform proper prioritization and evaluation of business requirements prioritizing according to the order of Franchise Critical, Gold, Silver, and Bronze applications.
• Responsible to take ownership and drive multiple challenging tasks assignment across all CTI ASPAC Datacenter teams.
• Participate in global Webhosting initiatives, meetings and projects.
• Responsible for overall operating system applications.
• Contribute to technical direction and strategic decisions.
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• 9-12 years of experience in Infrastructure Technologies delivery with a proven track record of operational process change and improvement.
• Ability to communicate technical concepts to non-technical audience.
• Ability to work with virtual and in-person teams, and work under pressure or to a deadline.
• Experience in a Financial Services or large complex and/or global environment preferred.
• Effective analytic/diagnostic skills.

Education

• Bachelor’s/University degree or equivalent experience.

How You’ll Succeed

Be conscientious and consistent in identifying security vulnerabilities and working with the respective engineering teams and stakeholders to provide sound guidance and remediations. Be a team player, and a keen learner.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei