Know Your Customer Quality Assurance Ops Specialist

CITIBANK N.A.; Singapore; On-site; SGD 65,000 - 85,000; Full time

Job summary

A global financial services provider in Singapore seeks a KYC Quality Assurance Operations Specialist to manage client onboarding and compliance. The role involves due diligence functions, client profile reviews, and collaboration with various teams. Ideal candidates will possess 3-6 years of experience in KYC/AML processes and excellent communication skills. This position offers an opportunity to work in a high-volume, time-sensitive environment, ensuring compliance with industry standards while continuously improving processes.

Qualifications

• 3-6 years of experience in KYC/AML processes, compliance, operations, risk, and control.
• Exceptional written and verbal communication skills.
• Ability to manage multiple stakeholders across various levels.

Responsibilities

• Perform independent Client Onboarding KYC due diligence functions.
• Review client profiles for compliance with AML/KYC standards.
• Identify suspicious money laundering activities and report to management.

Skills

KYC/AML processes

Risk management

Interpersonal skills

Communication skills

Microsoft Office Applications

Education

Bachelor’s/University degree or equivalent experience

Job description

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Shape your Career with Citi

Citi Private Bank (CPB) is dedicated to serving the world’s wealthiest individuals and their families. From 52 locations across 20 countries, we offer our services to more than 14,000 ultra-high net worth clients from nearly 100 nations. Our clients include entrepreneurs, business leaders, executives, their heirs and families, whom we offer customized services to help protect and responsibly grow their wealth. Our unique approach focuses on fewer, larger and more sophisticated clients with an average net worth above $100 million.

Job Description

The Citi Private Bank Client Know Your Customer Quality Assurance Operations Specialist is an operations subject matter expert in Know Your Customer (KYC), Anti-Money Laundering (AML), Account Opening, and Documentation Review. This role is responsible for supporting the client onboarding process for Citi Private Bank clients.

The specialist will deal with problems independently and has the latitude to solve complex issues. The role requires integrating in-depth specialty area knowledge with a solid understanding of industry standards and practices. A good understanding of how the team and area integrate with others in accomplishing the objectives of the sub-function/job family is essential.

This position applies analytical thinking and knowledge of data analysis tools and methodologies. It requires attention to detail when making judgments and recommendations based on the analysis of factual information. The role typically deals with variable issues with potentially broader business impact and applies professional judgment when interpreting data and results.

The specialist must be able to break down information in a systematic and communicable manner. Developed communication and diplomacy skills are required to exchange potentially complex or sensitive information. This role has a moderate but direct impact through close contact with the businesses' core activities. The quality and timeliness of service provided will affect the effectiveness of their own team and other closely related teams.

Job Responsibilities

• Responsible for performing independent Client Onboarding KYC (Know Your Customer) due diligence functions for new and existing clients across various teams, including private bankers, operations, and compliance.
• Review client profiles and collaborate with the banking team to fulfill onboarding requirements, ensuring full compliance with the Bank’s AML/KYC standards, local laws, and regulations.
• Perform client name screening disposition, sanctions review, and Enhanced Due Diligence.
• Identify and highlight suspicious money laundering activities, deficiencies, and other non-compliance issues to management.
• Prepare client risk assessments and various MIS (Management Information System) reports for management, to facilitate relevant reviews and strengthen control processes.
• Conduct ongoing gap analysis on policies and standards against existing processes, identify improvement initiatives for streamlining the KYC and Onboarding process, and ensure guidelines/procedures are up to date.
• Coach junior team members and provide guidance in exception handling. Act as a Subject Matter Expert (SME) to senior stakeholders.
• Focus on the timely and accurate delivery of all responsible functions, as well as providing superior customer service and resolving customer issues, guided by service level agreements and efficiency/accuracy standards.
• Manage the day-to-day volume processing, including daily management of in-process, pending, and service-related activities, ensuring requirements are clearly defined to support all scenarios of KYC account opening and maintenance.
• Establish and maintain close working relationships with clients, stakeholders, and within the team to facilitate open and direct communication regarding issues, needs, queries, and system setups, ensuring these are responded to efficiently, promptly, and professionally.
• Responsible for various types of project management, process and policy changes, new initiatives, and managing cross-functional relationships with all teams. Analyze complex and variable issues with significant departmental impact.
• Establish risk management practices and ensure a strong, robust processing environment with effective controls.
• Appropriately assess risk when making business decisions, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets. This includes driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating, managing, and reporting control issues with transparency.
• Embark on continuous on-the-job training for end-to-end product knowledge.
• Possess the ability to operate with a limited level of direct supervision. Exercise independent judgment and autonomy. Demonstrate a high level of diligence, motivation, and organizational skills.

Job Qualifications

• 3-6 years of experience in KYC/AML processes, compliance, operations, risk, and control functions.
• Demonstrated interpersonal skills; a proactive team player who is also able to work independently, with exceptional written and verbal communication skills.
• Ability to manage multiple stakeholders across various levels, business units, and geographies.
• Highly motivated, persistent, and able to thrive in a structured, high-volume, time-sensitive, and high-risk environment.
• Capable of multitasking and eager to learn multiple products in a challenging environment. Possesses a strong attention to detail, is a fast learner, and willing to go the extra mile.
• Proficient in handling urgent and escalated cases, and adept at managing internal team expectations.
• Proficient in Microsoft Office Applications.
• Consistently demonstrates clear and concise written and verbal communication skills.
• Proficient knowledge of English (written and spoken).

Education

Bachelor’s/University degree or equivalent experience

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com