24/7 Virtual Care Coordinator

NATIONAL UNIVERSITY HEALTH SYSTEM PTE. LTD.; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A prominent healthcare institution in Singapore is seeking a Care Manager Associate to support operations within the Virtual Care Centre. Responsibilities include addressing medical inquiries via a hotline, triaging calls, and ensuring accurate documentation. Candidates should hold a diploma in Nursing or a related field, possess 3-5 years of relevant experience, and be willing to work shifts. Strong communication and problem-solving skills are essential. Interested applicants should email their interest to [e-mail].

Qualifications

• 3 to 5 years of experience in healthcare or contact centre.
• Ability to perform 24/7 shift work.
• Experience with local languages and dialects is an advantage.

Responsibilities

• Attends to medical queries via the 24/7 hotline.
• Triages calls and gathers medical information.
• Participates in activities to improve patient care.

Skills

Strong communication skills

Problem-solving skills

Interpersonal skills

Basic computer skills in MS Word, Excel, and PowerPoint

Education

Diploma or equivalent in Nursing, Social Work or Allied Health

Nitec in Nursing with relevant experience

'A' Levels with more than 10 years in contact centre

Job description

A prominent healthcare institution in Singapore is seeking a Care Manager Associate to support operations within the Virtual Care Centre. Responsibilities include addressing medical inquiries via a hotline, triaging calls, and ensuring accurate documentation. Candidates should hold a diploma in Nursing or a related field, possess 3-5 years of relevant experience, and be willing to work shifts. Strong communication and problem-solving skills are essential. Interested applicants should email their interest to [e-mail].