24/7 Emergency Response Call Taker (Bilingual)

TERRA SYSTEMS PTE. LTD.; Singapore; Vor Ort; SGD 29.000 - 38.000; Vollzeit

Benefits dieser Stelle

Training allowance S$2,400/mo

Sign-on bonus S$500

Zusammenfassung

Terra Systems Pte Ltd is recruiting an Emergency Response Contact Centre Agent under the Work­force Singapore Mid‑Career Pathways Programme (MCPP). The four‑month traineeship includes SCDF training with 90% attendance, a training allowance of S$2,400 per month, and a S$500 sign‑on bonus on successful completion.

Upon satisfactory completion, candidates may be offered full‑time permanent employment as an Emergency Response Contact Centre Agent with Terra Systems.

Qualifikationen

• Singapore Citizens or Permanent Residents aged 40+ (MCPP eligibility).
• Bilingual proficiency in English and Mandarin is advantageous.
• Willing to commit to a 24/7 rotating shift schedule including nights, weekends and public holidays.
• Must obtain and maintain client security clearance.

Aufgaben

• Handle inbound emergency calls on the 995 Hotline and coordinate appropriate response.
• Maintain composure during high-stress, time-critical calls.
• Document all interactions and incident reports in real time.
• Follow SOPs, OSA obligations and data protection requirements.
• Report for duty at least 15 minutes before shift start.

Kenntnisse

Verbal communication

Calm under pressure

Bilingual English/Mandarin

Attention to detail

24/7 rotating schedule

Tools

Call management system

Jobbeschreibung

Terra Systems Pte Ltd is recruiting an Emergency Response Contact Centre Agent under the Work­force Singapore Mid‑Career Pathways Programme (MCPP). The four‑month traineeship includes SCDF training with 90% attendance, a training allowance of S$2,400 per month, and a S$500 sign‑on bonus on successful completion.

Upon satisfactory completion, candidates may be offered full‑time permanent employment as an Emergency Response Contact Centre Agent with Terra Systems.