12 Months Customer Service Officer (Banking & Finance) #EEF

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment firm in Singapore is seeking a Customer Service Representative to manage customer enquiries via emails and phone calls. Responsibilities include providing excellent service and updating client records. Ideal candidates will have strong communication skills and customer service experience. Only shortlisted candidates will be contacted.

Responsibilities

• Handle emails and phone calls enquiries such as account opening and general account/transaction-related enquiries/issues.
• Deliver excellent customer service, provide prompt and accurate advice to clients/advisors.
• Make follow-up calls/emails to customers/advisors on account opening applications/transfer requests.
• Call verification to update client details and reset passwords.
• Attend to walk-in customers at the customer service centre.

Job description

Responsibilities

• Handle emails and phone calls enquiries such as account opening and general account / transaction-related enquiries / issues
• Deliver excellent customer service, provide prompt and accurate advice to clients/advisors with the aim of achieving first call resolution
• To make following up calls/emails to customers/advisors on account opening applications /Transfer requests/3rd party payment
• Call verification to update client details, form amendments and reset password for accounts etc.
• Other ad-hoc admin and follow-up tasks assigned
• Attend to walk-in customer at our customer service centre
• Work closely with various departments and other CS team members

Elsa Fontanne (CEI No. R24124496)

Recruitment Consultant

Email Address: [e-mail]

WhatsApp: [phone]

Telegram: @Elsa_Fontanne

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted