12 Months Customer Service Officer (Banking) #EEF

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading recruitment agency in Singapore is seeking a customer service representative to handle inquiries related to account openings and transactions. The role involves ensuring excellent service through effective communication and follow-up. Ideal candidates will thrive in a dynamic environment and be committed to achieving high customer satisfaction.

Responsibilities

• Handle emails and phone calls enquiries such as account opening and general account / transaction-related enquiries / issues.
• Deliver excellent customer service, provide prompt and accurate advice to clients/advisors.
• Make following up calls/emails to customers/advisors on account opening applications/Transfer requests.
• Call verification to update client details, form amendments and reset password for accounts.
• Attend to walk-in customers at our customer service centre.

Job description

Responsibilities

• Handle emails and phone calls enquiries such as account opening and general account / transaction-related enquiries / issues
• Deliver excellent customer service, provide prompt and accurate advice to clients/advisors with the aim of achieving first call resolution
• To make following up calls/emails to customers/advisors on account opening applications /Transfer requests/3rd party payment
• Call verification to update client details, form amendments and reset password for accounts etc.
• Other ad-hoc admin and follow-up tasks assigned
• Attend to walk-in customer at our customer service centre
• Work closely with various departments and other CS team members