12 Months Customer Service Agent (Call Centre) #NJN

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A recruitment agency in Singapore is seeking candidates for a customer service role. Responsibilities include managing customer enquiries via phone and email, maintaining accurate records in the CRM system, and ensuring timely follow-ups. Candidates should have a minimum educational qualification of O Level, A Level, or Diploma and relevant experience in a call centre environment. This position offers a Monday to Friday schedule from 9 am to 6 pm.

Qualifications

• Min. O Level/ A Level/ Diploma in any field.
• Prior experience in call centre environment.

Responsibilities

• Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.
• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.
• Ensure effective and timely follow-up as promised to customers.
• Alert management of issues and concerns that require escalation for complete resolution.
• Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information.

Education

O Level

A Level

Diploma

Job description

Eunos

Monday – Friday 9am – 6pm

Job Scope

• Attend to enquiries and requests from phone calls/emails in a professional and prompt manner
• Update complete and accurate information on customer interaction in the Customer RelationshipManagement (CRM) system
• Ensure effective and timely follow-up as promised to customers
• Alert management of issues and concerns that require escalation for complete resolution
• Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information

Requirements

• Min. O Level/ A Level/ Diploma in any field
• Prior experience in call centre environment

We regret that only shortlisted candidates will be notified.