12 Months Customer Care Officer (Live Chat) #NJN

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A customer service firm in Singapore is seeking candidates to manage customer enquiries through digital platforms. Applicants should have a diploma and at least one year of customer service experience. Key responsibilities include resolving enquiries and complaints, multitasking across chats, and ensuring customer satisfaction. Excellent communication skills are required. The role operates Monday to Saturday with varying hours.

Qualifications

• Minimum 1 year of experience in customer service and handling chat enquiries.
• Strong written and verbal communication skills are essential.
• Ability to prioritize and manage multiple tasks effectively.

Responsibilities

• Manage customer enquiries via webforms and chats.
• Handle multiple chats simultaneously.
• Provide timely solutions to meet KPIs.
• Address customer complaints and inquiries.
• Arrange payment plans and handle billing issues.

Skills

Excellent communication skills

Multitasking

Organizational skills

Interpersonal skills

Education

Diploma

Job description

Kallang Sector

Monday – Friday: 8am – 5pm; 8.30am – 5.30pm; 9am – 6pm; 10am – 7pm

Alternate Saturday: 8am – 12pm; 8.30am – 12.30pm; 9am – 1pm

Job Scope:

• Manage customer’s enquiries from our digital platform (Webforms & Chats) and ensure customer enquiries are resolved to achieve customer satisfaction
• Simultaneously handle multiple chats
• Provide appropriate solutions and alternatives timely to meet the KPIs.
• Handling customer's enquiries and complaints (High consumption, bill presentation, account opening and termination, bill adjustment etc.)
• Payment arrangement (dunning block, instalment plan, payment deferment etc.)
• Other ad-hoc duties as assigned

Requirements:

• Diploma with at least 1 years of relevant work experience in customer service and handling chat enquiries
• Excellent communication, written and interpersonal skills
• Ability to multitask, organize and prioritize work

We regret that only shortlisted candidates will be notified.