12-month contract – eChannels Service Centre Officer (Private bank)

GMP Recruit; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A private bank in Singapore is seeking a Client Service Centre Officer for a 12-month contract. The role involves handling client enquiries on the Bank’s Digital Platform, maintaining the knowledge database, and providing support for requests. The ideal candidate has a degree, at least 1 year of banking experience, and strong communication skills. This position offers a hybrid working model with a competitive salary range of S$3300 - S$3800.

Qualifications

• Strong communication skills and conflict management.
• Ability to work efficiently with minimal supervision.
• Experience in client service preferred.

Responsibilities

• First contact for clients regarding the Bank’s Digital Platform.
• Analyze and handle client enquiries and requests.
• Maintain the knowledge database of the E-Channel Service Center.

Skills

Communication talent

Meticulous and efficient working style

Ability to work under pressure

Team player

Proactive and solutions-oriented

Good analytical ability

IT savviness

Education

Degree with at least 1 year of related banking working experience

Job description

12-month contract - Clients Service Centre Officer (Private bank)

Responsibilities

• First Contact for Singapore and Hong Kong booked Clients regarding the Bank’s Digital Platform.
• Analyse and answer/handle the client’s enquiry/request, as well as collaborate with colleagues from other units in the Bank who will provide second level support.
• Maintain the knowledge database of the E-Channel Service Center.
• Document and maintain the Client’s requests/enquiries received in the Bank’s ticketing tool, keep control over the issues list and see through each issue to closure in a timely manner.
• Act as Subject Matter Expert for a specific focus area e.g. Authentication, Trading, Payments etc.
• Support any ad‑hoc tasks / requests as assigned from time to time.
• Provide support as a team also for Hong Kong Public Holidays.

Requirements

• Communication talent i.e. confidently leading a discussion, managing conflict situation, efficient and goal oriented communication style
• Meticulous and efficient working style
• Ability to work under pressure
• Able to work with minimal supervision and a team player
• Proactive, hands‑on and solutions‑oriented
• Good analytical and problem solving ability
• IT savviness
• Degree with at least 1 year of related banking working experience
• Previous experience in client service or call centre is preferred
• Good understanding of Banking and financial products

Salary: $ 3300 - $3800

Location: East

Working hours: Hybrid – 2 WFH / 3 WIO, 9am – 6pm

Please state your availability, current and expected salary in the resume.

We regret that only shortlisted candidates will be notified.