1 yr Customer Service Associate (Up to $3000/ Healthcare)

Recruit Express Pte Ltd.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A recruitment agency in Singapore is seeking a Customer Service Associate to handle device checks and assist customers with troubleshooting. Candidates should have at least 2 years of front-facing customer service experience and a minimum academic qualification of N/O/A level. Strong product knowledge and a commitment to service standards are essential. This role includes meeting service targets and supporting sales programs.

Qualifications

• At least 2 years of front-facing customer service experience.
• Strong knowledge of the company's products.

Responsibilities

• Conduct basic device and performance checks at service stations.
• Provide first-level troubleshooting to customers.
• Meet service standards and performance targets.
• Attend to customer enquiries promptly.
• Support team in maintaining service quality.

Skills

Customer service

Troubleshooting

Product knowledge

Team collaboration

Education

Min N/O/A level

Job description

1 yr Customer Service Associate (Up to $3000/ Healthcare)

Singapore | Posted: Nov 24, 2025

Job Scope

• Conduct basic device and performance checks on customers’ units at designated Service stations. Ensure all products are handled in line with documented procedures and standard operating guidelines.
• Provide first-level troubleshooting to customers at the service point, minimizing any disruption to their product use.
• Maintain strong knowledge of the company’s products to confidently assist customers with device or app usage.
• Meet service standards and performance targets, and regularly share feedback with the team to enhance customer satisfaction.
• Attend to customer enquiries at the service point in a professional and timely manner.
• Support the team in meeting service level agreements (SLAs) and ensuring high service quality.
• Help execute sales and promotional programs that support the company’s overall sales goals.

Requirement

• Min N/O/A level
• At least 2 years of front facing customer service experience

All Interested candidates are invited to email your resume in MS Word format to:
[e-mail]

Please include your full working experience, education background, notice period, expected salary.

Nerissa Goh Jia Ying (R21103899)
Recruit Express Pte Ltd
Company Reg. No. 199601303W | EA License Number: 99C4599
Recruiter's ref code: #HGN

We regret to inform that only suitable candidates will be shortlisted for an interview.