Key Responsibilities
- Data Management
- Develop and improve data reports for the Office of Alumni Engagement (OAE) and senior management.
- Maintain accurate alumni engagement data.
- Fulfil ad hoc data requests within specified deadlines, and update alumni LinkedIn profiles and notable alumni lists.
- Work with the team lead and senior executive on recruitment, training, and supervision of student helpers for Blackbaud CRM data updates.
- Data & IT Project Management
- Collaborate with units like the University Advancement Office (UAO) and Centre for IT Services (CITS) to improve alumni-related IT services.
- Co-lead and coordinate data/IT projects, and manage technical aspects of the alumni portal. Work with internal and external stakeholders including OAE colleagues, CITS, NTU schools, alumni and vendors.
- Operations & Coordination
- Guide and partner with the senior executive in ensuring CRM data accuracy and managing CRM access requests.
- Support data audits and ensure compliance.
- Maintain and update standard operating procedures (SOPs).
Qualifications
- Bachelor's Degree in Information Systems/Technology, Data Analytics or other related fields.
- Advanced-level knowledge of Microsoft applications e.g. Excel, Word, PowerPoint.
- Knowledge and skills in data visualizations.
- Familiarity with the Personal Data Protection Act (PDPA), data privacy and governance policies.
- Minimum 4-5 years’ experience in data and database management, or customer or membership-type platforms/app or IT related-projects.
- Experience in managing others e.g. junior staff will be advantageous.
For interested candidates, please send your updated resume:
Email: angelateh@recruitexpress.com.sg
Telegram: @Angie_TL
Whatsapp: +65 96272860
Angela Teh Ling Wei
(CEI No.R1104464)
Recruit Express Pte Ltd
EA License No. 99C4599